IT Helpdesk Analyst | Up to 40k + 20% Night Pay | 25k SOB

3 weeks ago


Bacoor, Philippines Stark Asia Solutions Inc. Full time

Position Title: IT Helpdesk AnalystWork Setup: Shifting Schedule | Virtual Hiring Compensation Package: Total package of up to ₱40,400 (conditions apply) 20% Night Differential HMO on Day 1 + 1 Free Dependent ₱25,000 Signing/Stay-On Bonus Important: Applicants must submit a one‑month payslip or employment contract from their previous job. Job Responsibilities Provide first‑level IT support to end‑users, ensuring timely resolution of technical issues. Troubleshoot hardware and software problems efficiently and accurately. Handle incidents and service requests using ticketing tools such as ServiceNow. Manage user accounts, access, and permissions through Active Directory. Support users with Microsoft Outlook, Excel, Teams, MS365, VPN, and Citrix‑related concerns. Document all technical solutions and follow escalation procedures when necessary. Qualifications Minimum of 3 years of IT Service Desk experience in an international account. Strong communication skills with good to excellent English proficiency. High School Graduate (Old Curriculum), Senior High Graduate, Associate Graduate, or College Graduate (with diploma). Technical skills in ServiceNow (SNOW), Active Directory (AD), MS365, VPN, and Citrix. Proficient in Microsoft Outlook, Excel, and Teams. Strong background in hardware and software troubleshooting. Application Process All hiring steps will be conducted virtually. For faster processing, contact us via Viber at . #J-18808-Ljbffr


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