Store Operations Lead

6 hours ago

Pasay, Philippines San Miguel Foods Full time

Job Description This hiring is for FoodCrave Marketing, Inc. - a subsidiary of San Miguel Foods, Inc. Location will be in NAIA Terminals in Pasay City. Key Responsibilities Hire, train, schedule, and evaluate employees, ensuring competency and follows company policies. Interact with customers, address complaints, and ensure a positive dining experience. Oversee daily activities, maintain cleanliness, and ensure compliance with health and safety regulations. Manage inventory levels, order supplies, and track expenses. Ensure food quality and service standards are met. Address and resolve issues that arise during service. Train new employees and provide ongoing training for all staff, covering aspects like food handling, customer service, and safety protocols. Qualifications Must be College Graduate of any 4-year course. Minimum of 10 years experience in food service operations, with at least 2 years in a supervisory or managerial role; strong knowledge in cash handling, POS operations, inventory management. The required 10 years of food service experience must be specifically in restaurant operations. Experience working in a fast paced environment, in independent foodservice establishments, preferably full service restaurants/quick service restaurants at 24 hours operation. Proactive leadership: anticipates operational needs, acts without constant supervision and drives improvement. Strong people management skills: able to lead, motivate, and develop team members for peak performance. Operational Independence: capable of making sound decisions and solving problems on the spot. Demonstrates active listening and the ability to translate feedback into actionable improvements, showing openness to continuous learning and proactively addressing issues raised. Must possess strong interpersonal and communication skills, able to present oneself professionally and maintain a positive, customer-friendly presence, reliable, adaptable, and able to perform under pressure. Must be able to bridge management and crew operations: guiding the team, ensuring customer satisfaction, and keeping daily operations smooth while embodying professionalism. Must be willing to be assigned in Ninoy Aquino International Airport - Pasay City. Willing to work in various shifts including weekends and holidays. #J-18808-Ljbffr

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