Store Operations Lead

2 days ago

Pasay, National Capital Region, Philippines San Miguel Foods Full time ₱40,000 - ₱80,000 per year

Job description

This hiring is for
FoodCrave Marketing, Inc.
- a subsidiary of San Miguel Foods, Inc. Location will be in NAIA Terminals in Pasay City.

Key Responsibilities:

  • Hire, train, schedule, and evaluate employees, ensuring competency and follows company policies.
  • Interact with customers, address complaints, and ensure a positive dining experience.
  • Oversee daily activities, maintain cleanliness, and ensure compliance with health and safety regulations
  • Manage inventory levels, order supplies, and track expenses
  • Ensure food quality and service standards are met.
  • Address and resolve issues that arise during service
  • Train new employees and provide ongoing training for all staff, covering aspects like food handling, customer service, and safety protocols.

Qualifications:

  • Must be College Graduate of any 4-year course
  • Minimum of 10 years experience in food service operations, with at least 2 years in a supervisory or managerial role; strong knowledge in cash handling, POS operations, inventory management
  • The required 10 years of food service experience must be specifically in restaurant operations
  • Experience working in a fast paced environment, in independent foodservice establishments, preferably full service restaurants/quick service restaurants at 24 hours operation
  • Proactive leadership: anticipates operational needs, acts without constant supervision and drives improvement
  • Strong people management skills: able to lead, motivate, and develop team members for peak performance
  • Operational Independence: capable of making sound decisions and solving problems on the spot
  • Demonstrates active listening and the ability to translate feedback into actionable improvements, showing openness to continuous learning and proactively addressing issues raised
  • Must possess strong interpersonal and communication skills, able to present oneself professionally and maintain a positive, customer-friendly presence, reliable, adaptable, and able to perform under pressure.
  • Must be able to bridge management and crew operations: guiding the team, ensuring customer satisfaction, and keeping daily operations smooth while embodying professionalism
  • Must be willing to be assigned in Ninoy Aquino International Airport - Pasay City
  • Willing to work in various shifts including weekends and holidays.

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