Accounts Receivable Associate Order To Cash Taguig

1 day ago


Metro Manila Philippines Buscojobs Full time

Overview

Multiple Customer Service Representative and related roles posted for locations in the National Capital Region (Makati, Taguig, Pasig, Mandaluyong, Quezon City, Alabang). Roles involve handling customer issues related to billing and collections, inquiries, product/technical support or inbound sales, and may include order processing and service-level agreement (SLA) work.

Responsibilities
  • Prompt and accurate handling of customer inquiries and issues according to the account assignment, which may include billing, collections support, product/technical support or inbound sales.
  • Process and log orders in accordance with company policies, logistic and operational capacities, ensuring efficient order fulfillment.
  • Log, follow up, and close complaints per defined SLAs; define SLAs with relevant departments (Logistics, Operations, Commercial, Technical, Procurement).
  • Provide proper customer management following defined call flows to achieve customer satisfaction and strengthen relationships.
  • Coordinate and execute inquiries, requests, and tasks within service levels to exceed customer expectations.
  • Inform and regularly update clients on the company’s customer contact tools to facilitate order fulfillment.
Qualifications
  • Education: Bachelor’s degree preferred; or 4-year course; or high school with related experience (varies by role).
  • Experience: 0–6 months to 2+ years in customer service, order processing or back-office roles (varies by posting); BPO experience is an advantage.
  • Language: Fluent in English; good written and verbal communication; some postings require Filipino as well.
  • Skills: good computer/navigation skills; ability to work onsite; willingness to work shifting or full-time schedules as required.
  • Location requirements: willingness to work in Makati, Alabang, Mandaluyong, Taguig, Pasig, Quezon City, or Taguig (varies by posting).
Additional Information

Posted today; some postings include details on compensation ranges (e.g., salaries from ~Php 18,000 to Php 35,000 per month), benefits (HMO/Medical, 13th month pay, etc.), and interview formats (onsite or virtual). COVID-19 considerations and site-specific requirements are described in individual postings.

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