
Accounts Receivable Associate
4 weeks ago
Customer Service Associate
Makati, National Capital Region CEMEX
Posted today
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Job Description
- What is the job? Prompt and accurate sales order creation (voice/electronic) in accordance to policies, logístical and operational capacities, and system procedures - to ensure an efficient order fulfillment process.
- Ensure that complaints are completely logged, followed up and closed based on the defined Service Level Agreement to exact extraordinary diligence in addressing customer concerns. Define Service Level Agreements with different departments (Logistics, Operations, Commercial, Technical, Procurement).
- Ensure proper customer management in accordance with defined Call Flow parameters to achieve customer satisfaction and positively impact customer relationships.
- Ensure all inquiries, requests and tasks are properly coordinated and executed within defined service levels to exceed customer expectations.
- Responsible for informing and regularly updating clients on the company’s various customer contact tools to facilitate their order fulfillment process.
What are the qualifications?
- Bachelors Degree
- Willing to work in Makati
- 0-5 years experience in customer service, order processing or back office, and customer service
- Above average communication skills written and verbal in both English and Filipino
- FRESH graduates are welcome to apply
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Customer Service AssociateLocation: Makati, National Capital Region
Job Description
- Accounts Receivable Associate Order To Cash (summary line from title)
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