Spanish Insurance Call Center Team Leader

14 hours ago

Taguig, Philippines TASQ Staffing Solutions Full time

TASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits : HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Summary/Description: Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day delivery and performance of the team. The role will also require the individual to motivate, mentor, coach, and groom the team. Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Key Qualifications: Amenable to working in shifting schedules. Amenable to working ONSITE (BGC Taguig). Able to start ASAP General Knowledge & Skills: Knowledge of Customer care operations Experience in managing teams Able to coach, mentor, motivate, and interact with people Excellent verbal and written communications in both English and Spanish. Strong decision-making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelor's degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Job Responsibilities: Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Effectively handle client escalations and formulate actions to resolve any concerns Work with the operations managers to obtain necessary resources like training and support for the teams requirements Conduct quality assessment of agents performance and formulate trends for performance improvement of agents & teams Ensure that the team members have the necessary knowledge and training to effectively deliver on their targets Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects

  • Spanish Call Center Team Leader

    2 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Overview TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work in BGC, Taguig. Ability to start immediately. Requirements A...

  • Spanish Insurance Call Center Team Leader

    2 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits : HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Summary/Description: Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day...

  • Spanish Insurance Call Center Team Leader

    1 day ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits : HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Summary/Description: Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day...

  • Spanish Team Leader

    1 day ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Qualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...

  • Spanish Call Center Team Lead

    2 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for their Spanish account. The pre-screening interview will be conducted over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Benefits: HMO coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. Excellent career development opportunities. 24 leave days per...

  • Spanish Call Center Team Lead

    14 hours ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for their Spanish account. The pre-screening interview will be conducted over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Benefits: HMO coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. Excellent career development opportunities. 24 leave days per...

  • Spanish BPO Team Leader

    14 hours ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    About the Job: Spanish Team Leader (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Qualifications: Amenable to working in shifting schedules. Amenable to working ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum...

  • Call Center Agent

    2 weeks ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    Overview TASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12. The pre-screening interview will be conducted over the phone, so please make sure your phone line is available. In this role, you will Assist customers by empathetically addressing their inquiries or concerns regarding...

  • Spanish Account Team Lead

    2 days ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for our Spanish account. **Benefits:** - Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. - Quarterly performance bonuses. - Excellent career development opportunities. - 24 leave days per year. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in...

  • Spanish Account Team Lead

    14 hours ago

    Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for our Spanish account. **Benefits:** - Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. - Quarterly performance bonuses. - Excellent career development opportunities. - 24 leave days per year. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in...