Spanish Insurance Call Center Team Leader
20 hours ago
TASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits : HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Summary/Description: Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day delivery and performance of the team.The role will also require the individual to motivate, mentor, coach, and groom the team.Ensure process & KM compliance along with meeting client and internal commitments. Own all customer escalations and complaints. Key Qualifications: Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP General Knowledge & Skills: Knowledge of Customer care operations Experience in managing teamsAble to coach, mentor, motivate, and interact with peopleExcellent verbal and written communications in both English and Spanish. Strong decision-making and analytical ability Demonstrate patience, passion for problem solving, ability to use knowledge bases, tools Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industryBachelor's degree in any courseMinimum B2 Level Spanish Proficiency based on CEFR or BerlitzA minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS.Willingness to work in rotational shifts Job Responsibilities: Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc.Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issuesHandle User/customer escalations and formulate actions to resolve any concerns and ownership till resolutionRegularly formulate and execute internal and external governanceEffectively handle client escalations and formulate actions to resolve any concernsWork with the operations managers to obtain necessary resources like training and support for the teams requirementsConduct quality assessment of agents performance and formulate trends for performance improvement of agents & teamsEnsure that the team members have the necessary knowledge and training to effectively deliver on their targetsFamiliarize the team with the latest process update and changes, team and individual targetsIdentify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects
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Spanish Call Center Team Leader
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOverview TASQ is hiring a team leader for our Spanish account. The pre-screening interview will take place over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Key Qualifications Willingness to work in shifting schedules. Must be available for on-site work in BGC, Taguig. Ability to start immediately. Requirements A...
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Spanish Insurance Call Center Team Leader
1 hour ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is looking for a team leader for a Spanish insurance account in Taguig. Benefits : HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Summary/Description: Manage a team of CSR associates in BPO operations. The main objective of the role will be to supervise the day-to-day...
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Spanish Team Leader
1 hour ago
Taguig, Philippines TASQ Staffing Solutions Full timeQualifications: Amenable to work in shifting schedules. Amenable to work ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelors degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a Team...
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Spanish Call Center Team Lead
20 hours ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is hiring a team leader for their Spanish account. The pre-screening interview will be conducted over the phone, so please ensure your line is available. Position: Spanish Team Leader (BGC) Benefits: HMO coverage for the employee and 2 dependents from day one. Quarterly performance bonuses. Excellent career development opportunities. 24 leave days per...
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Call Center Agent
2 weeks ago
Taguig, Philippines TASQ Staffing Solutions Full timeOverview TASQ is looking for Spanish-speaking bilingual call center agents who are prepared to work on-site in Taguig, starting May 12. The pre-screening interview will be conducted over the phone, so please make sure your phone line is available. In this role, you will Assist customers by empathetically addressing their inquiries or concerns regarding...
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Spanish Account Team Lead
20 hours ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is hiring a team leader for our Spanish account. **Benefits:** - Health Maintenance Organization (HMO) coverage for the employee and 2 dependents from day one. - Quarterly performance bonuses. - Excellent career development opportunities. - 24 leave days per year. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in...
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Spanish BPO Team Leader
20 hours ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Spanish Team Leader (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements: Minimum...
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Spanish BPO Team Leader
1 hour ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: Spanish Team Leader (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements: Minimum...
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Spanish Financial BPO Team Lead
2 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....
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Spanish Financial BPO Team Lead
20 hours ago
Taguig, Philippines TASQ Staffing Solutions Full timeTASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....
