Spanish BPO Team Leader

14 hours ago


Taguig, Philippines TASQ Staffing Solutions Full time

About the Job: Spanish Team Leader (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 24 Leaves Annually Qualifications: Amenable to working in shifting schedules. Amenable to working ONSITE (BGC Taguig). Able to start ASAP Education and other requirements: Minimum experience of 4 years with customer service in the BPO/BPM industry Bachelor's degree in any course Minimum B2 Level Spanish Proficiency based on CEFR or Berlitz A minimum of 3 years in the role of a team leader MUST HAVE HANDLED A TEAM OF SPANISH-SPEAKING AGENTS DOING VOICE CALLS. Willingness to work in rotational shifts Job Responsibilities: Effectively manage teams, including tasks such as resource planning, career planning, performance management, attrition management, etc. Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution Regularly formulate and execute internal and external governance Familiarize the team with the latest process update and changes, team and individual targets Identify process improvement ideas and mentor team members on implementing improvement ideas/Six sigma/lean projects



  • Taguig, Philippines TASQ Staffing Solutions Full time

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  • Taguig, Philippines TASQ Staffing Solutions Full time

    About the Job: Spanish Team Leader (Taguig) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities24 Leaves Annually Qualifications:Amenable to working in shifting schedules.Amenable to working ONSITE (BGC Taguig).Able to start ASAP Education and other requirements: Minimum...


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  • Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....


  • Taguig, Philippines TASQ Staffing Solutions Full time

    TASQ is hiring a team leader for our Spanish financial account. **Benefits:** - HMO (HMO) coverage for the employee and 2 dependents from day one. - 24 leave days per year. - Quarterly performance bonuses. - Excellent career development opportunities. **Position:** Spanish Team Leader (BGC) **Key Qualifications:** - Willingness to work in shifting schedules....


  • Taguig, Philippines TASQ Staffing Solutions Full time

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