Customer Success Consultant

Fujitsu Manila, National Capital Region, Philippines Customer Success Consultant (Proposal Manager) About the Job We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the Role The Proposal Manager (Consultant) is responsible for managing and coordinating all activities related to proposal submissions, Statements of Work (SOWs), and bid responses for ServiceNow consulting, advisory, and implementation services. The role reports to Senior Proposal Manager and supports the broader presales function by working closely with Client Director, Sales, and Practice teams across the Asia Pacific region. The position is based in Philippines, dayshift, & work-from‑home role with a planned start date in January or earlier. Responsibilities and Accountabilities Manage the full proposal lifecycle from templates to submission ensuring alignment with client instructions, brand standards, and internal compliance. Support Client Directors and Practice teams by managing proposal requests, coordinating inputs, and drafting SOWs. Develop compelling, compliant proposals that address client needs while meeting Fujitsu brand and governance requirements. Oversee Work Breakdown Structure (WBS) code management, ensuring proper documentation for new and existing opportunities. Drive process improvements, including the establishment of new tools and streamlined proposal workflows. Support the presales team in improving efficiency and proposal win rates through continuous improvement initiatives. Within six months, demonstrate strong command of the proposal process, focusing on: Responsiveness to client needs Compliance with client and Fujitsu requirements Timeliness of submissions Collaborate with geographically distributed teams across the APAC region to deliver high-quality responses. Knowledge sharing within the presales team. Requirements and Experience Must Have: 2-3 years of experience as a Proposal Manager or similar role supporting Sales/Presales functions. Proven experience working directly with Client Directors, Sales Engineers, and Presales teams. Hands‑on experience working with the Presales team in developing proposals for ServiceNow or workflow automation tools such as Jira, ClickUp, or similar. Proficiency in SharePoint and Microsoft Office suite (Word, Excel, PowerPoint, Teams). Strong written and verbal communication skills in English. Highly organized, detail‑oriented, and able to manage multiple concurrent proposals and deadlines. Nice to Have: Background or familiarity with AI tools (Fujitsu will introduce internal AI‑driven solutions). Marketing, Project Management, or People Leadership experience. Prior exposure to ServiceNow consulting or technology‑driven service environments. Education & Certifications Must Have: College degree (any discipline). Nice to Have: Degree in Computer Science, IT, Marketing or related field. APMP Certification, equivalent Bid/Proposal Management, or Project Management accreditation. ServiceNow certification(s) (Sales or Presales). Benefits We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture. We offer tailored career paths across our global organization to support your professional and personal growth. Our customers trust us. We have an excellent reputation across the region and globally. Best in-class reward and recognition programs flexible work, volunteering leave, and more. We live our values of aspiration, trust, and empathy, all day, every day. Commitment to Diversity, Equity and Inclusion As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. We highly welcome applications from women and gender‑diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender‑diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey. If you don't tick every box in this job description, please don't rule yourself out. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity. For more information, please email Search Firm Representatives Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team. #J-18808-Ljbffr