Head of Customer Success
4 days ago
Job Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential to driving satisfaction, loyalty, and operational excellence throughout the customer journey. Key Responsibilities Customer Success Leadership Own the end-to-end customer experience and define scalable customer success strategies to support growth.Establish and track KPIs, processes, and team goals aligned with business objectives.Build, manage, and mentor a high-performing customer success team, including support, aftersales, and service coordination. Sales Enablement & Channel Coordination Enable the consultative sales process through client communications across email, SMS, and social platforms.Oversee accurate and timely quote and invoice creation using Shopify, QuickBooks, and other tools.Support third-party and social commerce sales channels in coordination with marketing and sales teams. Post-Sales Operations & Aftersales Support Manage client onboarding and equipment setup, coordinating installations with technical service partners.Respond to customer inquiries regarding product use, service needs, and ongoing support.Facilitate additional orders of accessories, filters, or parts, including sourcing specialty items not listed online. Shipping, Damage, and Returns Management Lead customer communications related to logistics, damages, and return claims.Work with logistics teams to ensure fast, clear resolutions and optimize related processes. Process Improvement Monitor recurring operational pain points and identify opportunities for automation or process streamlining.Collaborate cross-functionally to implement improvements that enhance internal efficiency and client experience. Qualifications Minimum 5 years of experience in a client-facing operations or customer success role, with at least 2 years in a leadership capacity.Background in e-commerce operations; Shopify and QuickBooks experience strongly preferred.Outstanding written and verbal communication skills.Strong analytical and problem-solving skills with attention to detail.Familiarity with professional coffee equipment or the specialty coffee industry is a significant advantage. What We Offer A remote-first, globally distributed team and flexible work environment.The opportunity to lead a high-impact function within a fast-growing brand.A collaborative, passionate culture driven by innovation and a love for coffee. Important: All applicants must submit their CV in English. Submissions in other languages will not be considered.
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Head of Customer Success
4 days ago
Manila, National Capital Region, Philippines Pro Coffee Gear Full timeJob Title: Head of Customer Success Location: Remote (Global)Company: Pro Coffee Gear Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipment industry. We are seeking an experienced and proactive Head of Customer Success to lead and evolve our global customer experience function. This strategic role is essential...
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Customer Success Specialist
3 days ago
Manila, National Capital Region, Philippines Concierge Plus Full timeCustomer Success Specialist (Remote - APAC)Location: RemoteDepartment: Customer SuccessReports to: Customer Success ManagerYOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...
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Customer Success Specialist
3 days ago
Manila, National Capital Region, Philippines Concierge Plus Full timeCustomer Success Specialist (Remote - APAC) Location: Remote Department: Customer SuccessReports to: Customer Success Manager YOUR ROLEAs a Customer Success Specialist, you'll play a key role in ensuring our customers achieve lasting value from our products and services. You'll build strong relationships, provide responsive support, and collaborate...
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Customer Success Coordinator
5 days ago
Manila, National Capital Region, Philippines Yext Full timeIn 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations...
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Customer Success Associate
3 days ago
Manila, National Capital Region, Philippines Smartly Full timeAre you passionate about helping global advertisers achieve success across today's evolving digital landscape?As a Customer Success Associate on our Global Strategic Accounts team, you'll play a critical role in helping Smartly's largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.You'll work...
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Customer Success Associate
3 days ago
Manila, National Capital Region, Philippines Smartly Full timeAre you passionate about helping global advertisers achieve success across today's evolving digital landscape?As a Customer Success Associate on our Global Strategic Accounts team, you'll play a critical role in helping Smartly's largest and most innovative customers execute, optimize, and scale campaigns across paid social and programmatic media.You'll work...
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Customer Success Manager
2 weeks ago
Manila, National Capital Region, Philippines Salesforce Full timeTo get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a...
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Customer Success Manager
4 days ago
Manila, National Capital Region, Philippines Genesys Full timeGenesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce...
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Customer Success Specialist, SBG
2 weeks ago
Manila, National Capital Region, Philippines RingCentral Full timeCustomer Success Specialist, SBGSay hello to opportunities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).It's not every day that you consider starting a new career. We're Acquire BPO, and we're happy that someone as talented as you is considering this role. First, a little about our client: RingCentral is...
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Customer Success Engineer
4 days ago
Manila, National Capital Region, Philippines CommIT Full timeWe're seeking a Customer Success Engineer who can blend strong Python engineering skills with direct customer interaction. In this role, you'll support platform implementations, build custom scripts and integrations, and occasionally contribute to internal tools. You'll help customers onboard smoothly and tailor solutions to their data and workflow...
