Team Leader for Travel

2 weeks ago

Pasig, Philippines Enshored Full time

Team Leader for Travel - English, Tagalog and Arabic Enshored Pasig, National Capital Region, Philippines 1 month ago – Be among the first 25 applicants Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest‑growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, whether from the ground up or through innovative transformation. Core Values Grit . We never give up. We don't always know the answer, but we keep going until we crack it. Persistence makes us stronger. Curiosity . We want to know you, what drives you, and what it will take to help you grow. Learning . Learning is the key to mobility, growth, and transformation. It's a commitment. We’re committed. Grace . Unconditional love for our fellow human. The world isn’t just a transactional scorecard of winners and losers; we are driving an infinite mindset where everyone can thrive. Honesty & Sincerity . Being true to ourselves, honest, open, trustworthy, and truthful. Sincerity gives depth to honesty, while honesty can sometimes betray us when we hide our pain. Integrity . Standing up for what we believe is right and living by our highest values. Minimum Requirements and Qualifications Industry Knowledge Required – Travel experience in the CX space, dealing with end consumers, high capacity to problem‑solve on behalf of others, detail‑oriented. Preferred – Travel experience using backend portals of Amadeus, Expedia, Hotelbeds, or any online travel agency (OTA). Technical Skills / Tool Knowledge Required – Customer Support Problem Resolution Product Knowledge Order Processing Documentation Follow‑Up Team Collaboration Maintain Service Standards Ability to use office computing, productivity, and collaboration tools, software, and products Soft Skills Empathy – Understanding and sharing a customer’s feelings Active Listening – Fully grasping and engaging with a customer’s words and underlying messages Communication – Effective verbal and written communication Problem‑solving – Resourceful and solution‑oriented Patience – Remaining calm when dealing with customers Adaptability – Adjusting to different situations Positive Attitude – Friendly, optimistic outlook Conflict Resolution – Resolving disagreements constructively Time Management – Managing time efficiently Teamwork – Collaborating effectively with others Education – College‑educated (required and preferred) Experience – 2–3 years as a Team Leader in a BPO is an advantage, but not required Language Skills – Above‑average communication skills in English, Tagalog, and Arabic About Enshored Enshored is the leading outsourcer for start‑ups, serving innovators, scaling companies, creators, and makers. We believe that when our people thrive, our clients thrive too; when we all thrive, the world becomes a better place. At Enshored, we support our people to achieve their potential through structured learning, career development, diversity, and an environment that encourages growth rather than treating individuals as cogs in the machine. Referrals increase your chances of interviewing at Enshored by 2x. #J-18808-Ljbffr

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