Manager, Simcorp Support

Overview

The Simcorp Support Manager acts as a Point-Of-Escalation with various stakeholders to ensure that SimCorp Dimension (SCD) users have a stable, reliable and high performing IBOR. The successful candidate will be accountable in leading and performing the team\'s daily operations and providing support to business users in addressing moderate to complex business issues. The manager will also be responsible in the proactive and innovative performance of the Ops Dimension Solutions infrastructure.

Position Responsibilities

• Primary point of escalation by the Business Unit, upstream and downstream stakeholders
• Lead the projects and initiatives that will enhance the performance and connectivity of Simcorp
• Solicits feedback from users and stakeholders in developing system enhancements
• Support ad-hoc analyses to identify root cause of production problems and develop timely solutions
• Execute acceptance test for implementation of new security types and functionalities and system upgrade
• Execute and validate test cases for end-to-end processes
• Ensure timely and accurate maintenance of static data tables such as portfolio master, security master, etc.
• Work in collaboration with the business users and Global Solutions Delivery (GSD) to create/update/maintain: Fund Reports, Chart of Accounts Reports, Accounting posting rules Reports, Portfolio Reports, Free codes Reports, User views Reports, Segments Report
• Identify opportunities to leverage system capabilities to meet business requirements
• Conduct periodic training and calibration with team members
• Assist in providing relevant KPI to local and on-shore management
• Conduct performance review and evaluation and coach staff for further growth and develop
• Strengthen BU partnership and relationship through regular interaction and meetings
• Promote employee engagement and other employee-centered initiatives.
• Lead process improvement initiatives that will create process efficiencies and cost savings.
• Address team issues and concerns through effective planning and strategy.
• Drive the team in achieving its organizational goals and objectives.
• Perform managerial duties such as hiring, attendance/incentives management, billing, and overall coordination with the support departments such as HR, Finance and IT
• Ensure that all Service Level Agreements and MBPS and Business Unit compliance standards are met at all times
• Consult with MBPS Investments management on business planning, direction, and identification of opportunities for team growth and development
• Perform the People Manager role for the performance management, professional growth and development of staff which includes feedback sessions, productivity tracking, coaching, one to one meetings and regular employee reviews.
• Lead the regular business reviews and produce dashboard and metrics reports detailing the team’s performance (productivity, utilization, and attendance), challenges and areas for improvement.
• Any other duties or projects assigned from time to time within or beyond working hours if needed

Required Qualifications

• Bachelor’s degree in Finance or Accounting with a minimum of 5-8 years of relevant experience
• Must have experience in Static Data Maintenance
• Experience working directly with business clients in addition to application support teams
• Previous experience in investment operations in insurance or financial services is highly preferred
• Ability to work well independently as well as with others as part of a team
• Ability to grasp new concepts and information quickly
• Eager to build strong relationships with internal departments and external partners
• Excellent organization and prioritization skills with the ability to manage competing priorities
• Comfortable influencing without authority
• Strong communication skills – both written and verbal
• Strong customer service orientation
• Candidate must be willing to work on a mid-shift

Preferred Qualifications

• Should possess a desire to learn new skills, adapt and take on new challenges
• Strong relationship management skills to build enduring and productive alliances across matrix organizations.
• Experience in partnering with a diverse team located in multiple locations and time zones.
• Excellent analytical and diagnostic skills with knowledge and understanding of process design, as well as productivity improvement methodologies.
• Excellent initiative and ability to commit to a course of action in the face of risks and uncertainty

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit the Manulife website.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. To request a reasonable accommodation in the application process, contact

Working Arrangement

Hybrid

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