Head of Mall Operations

4 days ago

Quezon City, Philippines Q2 HR Solutions Full time

Overview

The General Manager for Mall Operations is responsible for the strategic leadership, operational excellence, and financial performance of the mall. This role oversees all aspects of day-to-day operations, including tenant management, customer experience, leasing support, facilities and security, marketing initiatives, and profitability. The GM ensures the mall operates smoothly, safely, and in alignment with corporate goals while providing a high-quality experience for tenants, customers, and stakeholders.

Responsibilities
  • Strategic & Operational Leadership: Develop and implement the mall’s operational strategy in line with corporate objectives.
  • Performance Monitoring: Monitor and evaluate performance metrics to ensure continuous improvement and operational efficiency.
  • Cross-functional Leadership: Lead cross-functional teams (security, housekeeping, engineering, leasing support, admin).
  • Tenant Relations & Leasing Support: Build and maintain strong relationships with tenants to ensure high retention and satisfaction; collaborate with the Leasing team to support tenant sourcing, onboarding, and renewals; address tenant concerns promptly and professionally.
  • Facility & Property Management: Ensure the upkeep and safety of the property, coordinating with engineering and maintenance teams; oversee preventive maintenance, asset management, and emergency protocols; ensure compliance with health, safety, environmental, and local government regulations; prepare and manage the annual operating budget and monthly financial reports; control operating costs while maintaining high service standards; monitor collections and coordinate with finance and legal for delinquent accounts.
  • Customer Experience & Marketing: Ensure excellent customer service and visitor experience across all mall touchpoints; coordinate with Marketing to plan and execute mall events, promotions, and seasonal campaigns; gather and analyze customer feedback to improve mall services; manage and develop a team of department heads and support staff; conduct regular performance reviews, trainings, and team-building initiatives; foster a culture of accountability, innovation, and service excellence.
Qualifications
  • Bachelor’s degree in Business Administration, Real Estate Management, Hospitality, or related field (Master’s degree is an advantage).
  • At least 8–10 years of progressive experience in mall or property management, with 3+ years in a senior leadership role.
  • Strong knowledge of retail operations, property management, and facilities maintenance.
  • Excellent leadership, interpersonal, and stakeholder management skills.
  • Proven track record in budgeting, cost control, and driving profitability.
  • Strong problem-solving, crisis management, and decision-making abilities.
  • Familiarity with local government regulations, building codes, and safety compliance.
#J-18808-Ljbffr

  • Mall Head

    3 weeks ago

    Davao City, Davao, Philippines Vista Mall Full time

    Position Summary The Mall Operations Head is responsible for managing the overall daily operations of the mall. The role covers facilities, maintenance, security, tenant relations, and customer experience. This position ensures that mall operations run smoothly, tenants are supported, customers have a positive experience, and business goals are met. Main...

  • Mall Head

    6 days ago

    Davao City, Philippines Vista Mall Full time

    Position Summary The Mall Operations Head is responsible for managing the overall daily operations of the mall. The role covers facilities, maintenance, security, tenant relations, and customer experience. This position ensures that mall operations run smoothly, tenants are supported, customers have a positive experience, and business goals are met. Main...

  • Head of Mall Operations

    3 weeks ago

    Quezon City, National Capital Region, Philippines Q2 HR Solutions Full time

    OverviewThe General Manager for Mall Operations is responsible for the strategic leadership, operational excellence, and financial performance of the mall. This role oversees all aspects of day-to-day operations, including tenant management, customer experience, leasing support, facilities and security, marketing initiatives, and profitability. The GM...

  • General Manager – Mall Operations

    6 days ago

    Quezon City, Philippines Q2 HR Solutions Full time

    We are seeking a results-driven General Manager to lead and oversee the operations of community malls across the Philippines. This role requires a visionary leader who can inspire teams, drive operational excellence, and elevate customer satisfaction while fostering innovation to meet the evolving needs of the communities we serve. The General Manager will...

  • Mall Operations Director

    1 week ago

    Quezon City, National Capital Region, Philippines beBeeLeadership Full time ₱3,750,000 - ₱4,500,000

    Lead Community Malls to Operational ExcellenceWe are seeking a visionary leader to drive the success of community malls. This role requires a results-driven professional who can inspire teams, drive operational excellence, and elevate customer satisfaction.Key Responsibilities:Ensure nationwide mall operations align with strategic goals and company...

  • Mall Operations Assistant

    3 weeks ago

    Quezon City, National Capital Region, Philippines Robinsons Land Corporation Full time

    OverviewThe Mall Assistant provides administrative support to the mall operations department.ResponsibilitiesProvide administrative support to the mall operations department.QualificationsMust possess at least a Bachelor's/College Degree, preferably in any Business or Management course.At least 1 year work experience preferred. Fresh graduates are welcome to...

  • Mall Operations Assistant

    2 weeks ago

    Quezon City, National Capital Region, Philippines Cagayan State University Full time

    Provides administrative support to the mall operations department at Robinsons Magnolia, a leading retail destination in Quezon City.Your Role:Key responsibilities include:Providing administrative support to the Magnolia-Mall Operations departmentAssisting with daily operational tasks as required by the departmentAbout You:The ideal candidate will have the...

  • Mall Operations Director

    7 days ago

    San Pablo City, Calabarzon, Philippines beBeeOperations Full time ₱900,000 - ₱1,200,000

    Mall Operations Director We are seeking a highly skilled and experienced professional to oversee the day-to-day operations of our mall. The successful candidate will be responsible for ensuring that all aspects of the mall's operations are running smoothly and efficiently. The ideal candidate will have a strong background in mall operations, with experience...

  • Mall Operations Director

    2 weeks ago

    Davao City, Davao, Philippines beBeeOperations Full time ₱2,400,000 - ₱4,000,000

    Mall Operations Director Job SummaryThe Mall Operations Director is responsible for overseeing the overall daily operations of a large shopping center. This key role covers facilities management, maintenance, security, tenant relations, and customer experience.Main Responsibilities:Manage day-to-day mall operations, including facilities, maintenance, and...

  • Mall Manager

    3 days ago

    Quezon City, Philippines WalterMart Shopping Center Full time

    Responsibilities: Responsible in ensuring the profitability of mall operations in accordance with Management's directives and income expectations. Implement programs for the constant enhancement of the physical value of the mall by creating strategies in order to ensure a safe and secure environment that will encourage customers to continually patronize mall...