Senior Training Specialist

4 days ago

Pampanga Philippines Sutherland Full time

As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training.

You are also expected to:

  • Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge.
  • Fill out accurate reports.
  • Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations.
  • Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting.
  • Facilitate all aspects of floor-training and BQM Training for the program.
  • Responsible for self-skilling & certification during periods of un-activity (classroom).
  • Supervise and coach learners in nesting & BQM type environments.
  • Facilitate multi-hour product, behavioral or tool change type learning experiences.
  • Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions.
  • Coach and give feedback to trainees to help them fulfill performance metrics.
  • Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution.

Requirements:

  • Earned a bachelor’s degree in any field (Major in Education or Communication preferred).
  • Collections background is required
  • At least 2-3 years of work experience as a Trainer.
  • Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook).
  • Strong English verbal and written communication skills.
  • Strategic in developing solutions and process improvements.
  • Willingness and ability to work in a shifting or graveyard schedule.
Job Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Training
  • Industries: IT Services and IT Consulting
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