Applications Support Assistant

3 days ago

Pampanga Philippines Shore360, Inc. Full time

Primary Purpose of the Role

The position is responsible for managing product data, providing ERPLY product support, assisting with website and portal projects, responding to support tickets, and completing ad hoc tasks assigned by the supervisor or Business Systems Manager.

Product Data Management
  • Maintain and update product data sheets (DCT) in Excel.
  • Add, remove, and optimize product information and imagery for the product portal.
  • Assist Franchise Owners with product data updates in ERPLY as requested.
ERPLY Product Support
  • Act as the first point of contact for ERPLY product support queries via support tickets.
  • Provide assistance and escalate to the Business Systems Manager or ERPLY support when needed.
Website & Portal Support
  • Provide support to the development team on website and portal-related projects.
Support Ticket Management
  • Monitor, action, and respond to support tickets submitted by Franchise Owners.
Other Duties
  • Perform other duties as required within the scope of the role.
  • Participate in company activities and team initiatives.
  • Be available for occasional after-hours or weekend work, and travel if required (including overnight stays).
  • Exercise initiative and judgment where procedures are unclear, while seeking clarity when needed.
  • Work collaboratively with the manager to establish priorities and monitor workflow.
Essential Experience, Knowledge & Technical Skills
  • Strong computer skills, particularly in Microsoft Word, Excel, and PowerPoint.
  • Excellent internet research skills to source and track information.
  • Strong written and verbal communication skills.
  • Ability to work independently and deliver high-quality results.
Essential Values, Attitude & Interpersonal Skills
  • Respect for people from diverse backgrounds and cultures.
  • Strong interpersonal and stakeholder engagement skills.
  • Excellent writing, editing, and attention to detail.
  • Highly collaborative with the ability to build strong working relationships across internal and external stakeholders.
  • Strong organizational skills with the ability to multi-task, prioritize, and meet deadlines.
  • Creative problem-solver with initiative and adaptability.
  • Advanced technical and computer skills.
  • Willingness to learn and grow.
ShoreXtra Perks:
  • Free barista-style coffee
  • Free parking and jeepney services
  • Highly engaged team
  • Unlimited potential for growth
  • Fun and family-oriented working environment
  • Bronze level referral bonus
Work Set Up:
  • On-site
  • Monday to Friday, 7:00 am - 4:00 pm
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