Multilingual Helpdesk Technician

4 weeks ago

Pasay, Philippines Stefanini, Inc Full time

Overview

Join us to co-create solutions for a better future

Job Details

Multilingual Helpdesk Technician - Portuguese

Pasay, Posted:9/24/2025

Job Description

Job ID#: 61730

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 1

Responsibilities
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including entering data into the database timely and accurately.
Job Requirements
  • Bachelor degree holder - IT course is an advantage.
  • Excellent in oral and written English communication and MUST speak/write and read Portuguese fluently.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.
Pay

Based on Experience

#J-18808-Ljbffr

  • Multilingual Helpdesk Technician

    4 weeks ago

    Pasay, Philippines Stefanini, Inc Full time

    Overview Multilingual Helpdesk Technician (Spanish) – Pasay. Posted: 9/5/2025. Job Description: Job ID# 61549. Job Category: Helpdesk Technician. Position Type: Full Time. Remaining Positions: 3. Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems....

  • Multilingual Helpdesk Technician

    4 weeks ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Multilingual Helpdesk Technician (Spanish) Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into the...

  • Multilingual Helpdesk Technician

    3 weeks ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Overview Multilingual Helpdesk Technician - Spanish Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve end-user problems. Respond to end-user problems based on standard procedures. Must correctly track incidents and calls, including but not limited to entering data into...

  • Multilingual Helpdesk Technician

    3 weeks ago

    Pasay, Philippines Stefanini, Inc Full time

    Job Details Job Title: Helpdesk Technician Location: Pasay Posted: 9/22/2025 Job ID: 61708 Job Category: Helpdesk Technician Position Type: Full Time Remaining Positions: 2 Pay Range: Based on Experience Responsibilities Provide technical end-user support via telephone, email, or web chat. Provide restorative or maintenance actions to resolve...

  • Multilingual Helpdesk Tech

    1 week ago

    Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time ₱200,000 - ₱400,000 per year

    Details:Job DescriptionProvide technical end-user support via telephone, email, or web chat.Provide restorative or maintenance actions to resolve end-user problems.Respond to end-user problems based on standard procedures.Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.Additional...

  • Helpdesk Technician

    3 weeks ago

    Pasay, Philippines Stefanini North America and APAC Full time

    Responsibilities Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. Ticket Dispatcher -...

  • ServiceNow Specialist II

    4 weeks ago

    Pasay, Philippines Stefanini, Inc Full time

    Join us to co-create solutions for a better future! Job Details Helpdesk Technician ServiceNow Specialist, Senior Pasay, Posted:7/18/2025 Job Description Job ID#:61070 Job Category:Helpdesk Technician Position Type:Full Time Duration:Long Term Remaining Positions:1 Details: Key Job Responsibilities & Essential Functions Listen to customers challenges and...