Multilingual Helpdesk Technician
6 days ago
Overview
Join us to co-create solutions for a better future
Job DetailsMultilingual Helpdesk Technician - Portuguese
Pasay, Posted:9/24/2025
Job Description
Job ID#: 61730
Job Category: Helpdesk Technician
Position Type: Full Time
Remaining Positions: 1
Responsibilities- Provide technical end-user support via telephone, email, or web chat.
- Provide restorative or maintenance actions to resolve end-user problems.
- Respond to end-user problems based on standard procedures.
- Must correctly track incidents and calls, including entering data into the database timely and accurately.
- Bachelor degree holder - IT course is an advantage.
- Excellent in oral and written English communication and MUST speak/write and read Portuguese fluently.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
Based on Experience
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