Multilingual Helpdesk Technician

3 weeks ago

Pasay, Philippines Stefanini, Inc Full time

Job Details

  • Job Title: Helpdesk Technician
  • Location: Pasay
  • Posted: 9/22/2025
  • Job ID: 61708
  • Job Category: Helpdesk Technician
  • Position Type: Full Time
  • Remaining Positions: 2
  • Pay Range: Based on Experience
Responsibilities
  • Provide technical end-user support via telephone, email, or web chat.
  • Provide restorative or maintenance actions to resolve end-user problems.
  • Respond to end-user problems based on standard procedures.
  • Must correctly track incidents and calls, including entering data into the database timely and accurately.
Qualifications
  • Excellent in oral and written English communication and MUST speak/write and read Spanish fluently.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system is a strong advantage.
  • Must be willing to work in different shifts.
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