Call Center Agent

4 weeks ago

Cavite City, Philippines LUMER UNIVERSAL MANAGEMENT SERVICES INC Full time

About the role We are seeking talented Call Center Agents to join our team at LUMER UNIVERSAL MANAGEMENT SERVICES INC' in Cavite City, Cavite. This is a full-time position where you will be responsible for providing exceptional customer service and support to our clients through non-voice channels. What you'll be doing Respond to customer inquiries and requests via email, chat, and other non-voice communication channels Provide accurate information and solutions to customer problems in a timely and professional manner Continuously improve your product knowledge and customer service skills to enhance the customer experience Collaborate with team members to identify areas for process improvement and implementation Maintain detailed and accurate records of customer interactions Adhere to all company policies, procedures, and quality standards What we're looking for Strong communication and interpersonal skills, with the ability to adapt your style to different customer needs Excellent problem-solving and critical‑thinking skills to identify and resolve customer issues Proficiency in using computer systems and software to effectively manage customer interactions Demonstrated experience in a customer service or call center environment, preferably in the non‑voice domain Flexible and adaptable, with the ability to work in a fast‑paced, dynamic environment A genuine passion for delivering exceptional customer service What we offer At LUMER UNIVERSAL MANAGEMENT SERVICES INC', we are committed to creating an environment where our employees can thrive. We offer: Competitive salary and bonus opportunities Comprehensive health and wellness benefits Opportunities for professional development and career advancement A supportive and collaborative team environment Employee recognition and reward programs About us LUMER UNIVERSAL MANAGEMENT SERVICES INC' is a leading provider of outsourcing solutions, specializing in customer service and support. With a strong focus on innovation and excellence, we partner with businesses across various industries to deliver exceptional customer experiences. Our team of dedicated professionals is committed to driving success for our clients and creating a positive impact on the communities we serve. If you're ready to join a dynamic and rewarding team, apply now #J-18808-Ljbffr

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