Call Center Agent

4 weeks ago

Taguig, Philippines RSD Human Resource Management Consultancy Full time

  • Handle inbound and outbound customer calls efficiently.
  • Provide excellent customer service and support.
  • Resolve customer inquiries and complaints promptly.
  • Maintain detailed records of interactions in the database.
  • Meet performance metrics and targets.
  • Collaborate with team members for process improvement.
  • Stay updated on product knowledge and company policies.
  • Educational Qualifications: High/Senior High School diploma required.
  • Experience Level: Less than 1 year of experience in a call center or customer service role.
  • Skills and Competencies: Proficient in English, strong customer service skills, and effective scheduling abilities.
  • Working Conditions: Office environment with regular shifts; potential for remote work.
  • Qualities and Traits: Excellent communication skills, patience, empathy, and problem-solving abilities.
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