Call Center Agent

4 weeks ago

Taguig, Philippines Metacom Business Process Outsourcing Solution Inc. Full time

Overview

Metacom Business Process Outsourcing Solution Inc.

On-site - Taguig 1-3 Yrs Exp Bachelor Full-time

Responsibilities
  • Respond to customer inquiries and provide accurate information.
  • Manage customer accounts and handle customer complaints effectively.
  • Utilize CRM systems to document interactions and updates.
  • Work collaboratively with team members to achieve performance targets.
  • Participate in training sessions to enhance product knowledge and communication skills.
Qualifications
  • Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
  • Experience Level: 1-3 years of experience in a customer service or call center role.
  • Skills and Competencies: Excellent verbal communication and active listening skills.
  • Responsibilities and Duties: Ability to follow scripts and respond to various customer scenarios.
  • Working Conditions: Must be comfortable working in a fast-paced environment.
  • Qualities and Traits: Strong problem-solving abilities and a customer-driven mindset.
Benefits

Government Mandated Benefits

Insurance Health & Wellness

HMO

Working Location

3-5, Science Hub Tower 4, G3J3+83G McKinley Hill Cyberpark, Campus Avenue, Taguig City, 1634 Metro Manila, Philippines

Warnings

If the position requires you to work overseas, please be vigilant and beware of fraud.

If you encounter an employer who has the following actions during your job search, please report it immediately:

  • withholds your ID,
  • requires you to provide a guarantee or collects property,
#J-18808-Ljbffr

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