Operations Lead, MENA

4 weeks ago

Taguig, Philippines JLL Full time

Operations Lead – MENA Location: JLL Taguig, National Capital Region, Philippines Job Overview As the person in charge, you will assemble and lead a team, establish effective working procedures, and manage operations to achieve optimal results and meet company goals. You will monitor the stages of the processes and facilitate discussions, analyses, and meetings with stakeholders. Duties and Responsibilities Manage the team to ensure that service delivery standards are maintained. Be the single point of contact for team members on all operational issues. Conduct regular feedback and coaching sessions with each of your team members as well as run regular team meetings. Assist with new hire training and nesting, as well as the continued development and maintenance of policy and process documentation. Assist and support other leaders and solicit a team culture between your peers. Develop and maintain a collaborative relationship with all stakeholders. Provide recommendations for continuous improvement and lead or assist with the implementation of operational excellence programs. Manage retention of talent and keep attrition levels to acceptable standards. Provide reporting and data insights on team performance. Skill and Experience Qualifications Minimum of two years of operations leadership and management. Excellent verbal and written English communication skills. Advanced proficiency in computer functions within MS Office Suite. Strong administrative skills in organization and time management. Good reporting, analytics and presentation skills. Willing to work on shifting/rotating schedules. Experience in supporting EMEA/US-based Real Estate account is an advantage. Bachelor’s degree preferred. What We Offer At JLL, you will become the best version of yourself in an entrepreneurial and inclusive work environment. We empower your ambitions with our dedicated Total Rewards Program, competitive pay, and benefits package. How to Apply Apply online at and provide basic pre-employment requirements such as NBI clearance, official transcript of records, and government IDs. #J-18808-Ljbffr

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