
Business Application Analyst 1
4 weeks ago
Responsibilities
- Provide first-level support for application issues and user requests.
- Monitor, track, and resolve support tickets.
- Help review and prepare Business Requirement Documents (BRDs).
- Perform system testing and work with developers to fix issues.
- Work closely with business users, technical teams, and external partners.
- Create and update system guides, SOPs, and self-help materials.
- Support system operations and assist in migrating legacy accounts to SAP.
- Manage SAP ECC change requests, including process improvements and new developments.
- Assist in the implementation of SAP S/4HANA, focusing on system transition and deployment.
- Provide support for Salesforce Service Cloud and Sales Cloud.
- Implement improvements to escalation and process configurations in Salesforce Service Cloud.
- Bachelor’s degree in IT, Computer Science, or a related field.
- 1-2 years work experience.
- Experience in application support, system administration, or business systems.
- Knowledge of SAP ECC and SAP S/4HANA (implementation and support).
- Salesforce Service Cloud and Sales Cloud or related field.
- Ability to create documentation, guides, and SOPs.
- Familiar with system migration, testing, and issue tracking tools.
- Strong problem-solving, communication, and teamwork skills.
- ITIL or IT Service Management knowledge is a plus.
- 0 - 1 years
- Location: Manila, National Capital Region, Philippines
- Job type: Full-time
- Seniority level: Internship
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