Implementation Support Associate Engineer

4 days ago

Taguig, Philippines Amadeus Full time

Job Title Implementation Support Associate Engineer Location Amadeus Taguig, National Capital Region, Philippines Responsibilities Implementation of self‑service products, whether part of a project or a stand‑alone (post‑implementation). Communicate effectively with airport/airline customers to collect necessary onboarding information. Efficient and timely configuration of airline/airport onto the Amadeus self‑service product (e.g. WLA, bag tagger, kiosk, etc.) applications. Develop and prepare test plans, test objectives, and test scripts/cases (manual or automated) that meet the agreed project scope and are delivered according to agreed schedules for the self‑service product. Execute test strategy/scripts/scenarios required to validate the solution or configuration on the self‑service product. Document all test results and system defects in accordance with Amadeus standards for tracking and future reference. Provide testing support to the airport/airline customer during the user acceptance testing phase and troubleshoot reported issues. Establish, document and manage testing environments, processes and procedures to ensure all testing is completed within Amadeus standards in a target test environment. Collaborate with engineering teams to acquire support for managing, tracking and resolving issues identified during internal QA and user acceptance testing phases. Initiate, identify and implement improvements to the test process and procedures with the goal of improving quality and efficiency. Work on shift rotations (APAC or EMEA/NORAM shift) due to the global range of customers. Qualifications Tertiary qualifications in a relevant Information Technology discipline. Background in tourism considered, with interest in technology. Fresh graduates with technology and travel background welcome. At least one year of experience using Amadeus or exposure to the travel industry. Knowledge of airport or airline departure control operations – customer management. Experience in development or implementation environments or equivalent. Extensive experience delivering testing services. Exposure to JIRA/Confluence, project management, Python, Windows or Unix, SQL. Familiarity with the software development lifecycle. Excellent verbal and written communication skills. Client‑management and project‑management skills. Amenable to a hybrid work setup. Diversity & Inclusion Amadeus aspires to be a leader in diversity, equity and inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and serving as a role model for an inclusive employee experience. Equal Opportunity Employer Amadeus is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability, or any other characteristics protected by law. #J-18808-Ljbffr

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