Service Manager

2 weeks ago

Metro Manila Philippines SupportFinity™ Full time

Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation G ka ba? Join the G Nation today Development of a comprehensive service management map that will serve as a guide on scope and limitations, and in identifying gaps and support needed for the set-up Inventory documentation and deep understanding of all systems, platforms, and even manual processes affecting the delivery of New Businesses Group’s products and solutions Set-up and operations of a support team who will be in-charge of daily monitoring and reporting Alignment with Product and Platform Managers, on health and security metrics and thresholds as bases for monitoring, alarm and escalation Early detection of potential operational issues from various indicators outside of systems and platforms, such as tickets raised by customers, feedback provided by clients, complaints captured from social media and other channels, and even sentiments shared by internal stakeholders. Mobilization of cross-functional teams for issue management and resolution until case is closed Consolidation, and development as needed, of policies, procedures and implementing guidelines for reporting, escalation, root cause analysis, basic troubleshooting, incident handling and resolution, as well as customer, client, and external stakeholders management if an issue arises Active participation in various cadence and performance review meetings with relevant support groups to strengthen recognition of the team’s role in the organization and ensure that activities affecting services are captured What We Offer Opportunity for career growth and development in the #1 FinTech company in the country. Working with a dynamic and highly collaborative team who want to change the game. A company that values its people with highly competitive and flexible compensation and benefits package. About the company GCash Be vigilant about potential scams, phishing attempts, or fraudulent activities, and seek credible sources or reviews to assess the trustworthiness of the company. Remember, your personal and financial security is paramount, and taking preventive measures is crucial to safeguarding your information from potential risks and unauthorized use. SupportFinity is not responsible for any consequences that may arise from disclosing such information to unauthorized or fraudulent entities. #J-18808-Ljbffr

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