Earn up to 40k + Retirement Plan| CITIBANK | Customer Support Associate

2 weeks ago

Taguig, Philippines Citigroup Business Process Solutions Pte. Ltd. Full time

Overview

We are now accepting WALK-IN applicants everyday at Citi Plaza Career Center, 34th Street Bonifacio Global City Taguig.

Logistics

Recruitment Hours: Monday - Friday 9AM to 4PM.

Role

The Customer Solutions Officer role (Service Analyst 1) in CBPS is an entry-level position servicing off-shore clients of Citi. The overall objective of this role is to provide world-class service excellence to Citi global clients by offering a remarkable phone and digital banking experience. They handle customer service-related concerns of Citi clients that may involve general service inquiries, billing and disputes, credit, collections, retentions, mortgage, fraud, telesales, rewards inquiries and fulfillment. The role also ensures customer inbound and outbound telephone inquiries are answered in an efficient and timely manner, maintaining compliance with departmental standards. They identify and fulfill clients’ necessities by providing an exceptional customer experience.

Benefits
  • HMO Health Insurance from day 1 for you and your unlimited qualified dependents
  • Life Insurance from day 1
  • Retirement Plan
  • Transportation Allowance
  • Rice Allowance
  • Medical and Dental Allowance
  • Shift Differential
  • Staff Loan
  • Tuition Fee Reimbursement
  • Bereavement Assistance
  • Total of 35 leaves credits in a year
Career Growth
  • Be part of our fast-growing teams of Customer Solutions Officers
  • Internal movement career opportunities within Citi
  • CBPS may assign candidates to different businesses based on candidate profiles, available openings & business needs
Requirements
  • International BPO voice experience is a plus
  • College Graduate of any 4 year course
  • Call Center Experience is not required for applicants who completed a Bachelor’s Degree
  • Fresh Graduates and those coming from different industries are welcome to apply
  • High School Graduates need to have 6 months BPO international voice experience
  • Conversant in English and comfortable speaking with other nationalities
  • Amenable working on shifting schedule, holidays & weekends (fixed 5-day work week)
  • Amenable to working in Bonifacio Global City, Taguig
  • Applicants should be eligible to legally work in the Philippines

Applicants with completed application forms have the option to visit our Career Center (Citi Plaza BGC) for faster processing.

By applying to this job posting, I hereby authorize Citi, its authorized third parties, and its/their officers, directors, employees, agents, and third party service providers, to hold, use and otherwise process my data in connection with my job application.

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