IT Service Desk | Up to 40K Salary Package | Virtual Process
4 weeks ago
IT Service Desk | Up to 40K Salary Package | Virtual Process
Nezda Technologies Inc.
On-site - Taguig 1-3 Yrs Exp Bachelor Full-time
Responsibilities- Provide support to clients on 24/7 availability via phone, chat and email
- Handle issues related to client technical issues ranging from simple PC related problems to application related issues (Active Directory, VPN, and other software’s).
- Basic ticketing of all types of issues using appropriate CRM Toolset (Service Now)
- Globally monitor, triage and escalate all system problems
- Assist with computer operations activities as required
- Provide support to remote users (using remote connectivity tools)
- Knowledge of incident management tools
- Up to 40K salary package
- HMO from day 1 — Free 3 HMO dependents upon regularization
- Night differential
- Performance bonus
- Work-Life Balance (discounted Gold’s Gym / Anytime Fitness Membership, Happy Payday events, Marathon, Clubs, etc.)
- At least completed 2nd Year College / Undergraduate / Associate or Bachelor’s degree
- With at least 2 years BPO TSR or IT Service Desk / IT Help Desk experience
- Amenable to start ASAP and work onsite
- Must have available TOR/DIPLOMA
- Government Mandated Benefits
- Insurance Health & Wellness — Health Insurance, Life Insurance, HMO
On-site location: Taguig
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