Human Resources Division Manager

The position is based in the Philippines; this is not a US-based position and pay is not in US currency.

Overview

ENTERPRISE MANAGEMENT is a full-spectrum consulting and management firm specializing in back-office operations, financial infrastructure, and executive oversight for health and human services organizations. We provide strategic support to affiliated companies through contractual partnerships, optimizing operations and maintaining compliance across multiple industries including behavioral health, primary care, real estate, supportive housing, and food service. Our goal is to relieve mission-driven companies of administrative burden by overseeing financial and operational systems that allow leadership teams to focus on quality care and innovation.

Disclosures

The specific statements shown in each section of this job description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time. Company will inform the personnel member when changes in the respective job description are made.

Company website: enterprisemanagement.org

Company phone number:

Human Resources phone number: ext 10

Position and Classification

POSITION TITLE: Talent Acquisition Specialist

ALTERNATE TITLE(S): Recruitment Manager, Staffing Manager, Talent Strategy Lead, Compliance Officer (within scope)

COMPANY: Enterprise Management Solutions, Inc. (in support of all customer companies under contract)

DIVISION: Human Resources

DEPARTMENT: Talent Acquisition

UNIT: n/a

BENEFITS PACKAGE: Ineligible.

Work Details

WORK SCHEDULE: Monday – Friday, 8:00 AM EST – 5:00 PM EST

ACCOUNTABLE TO: Chief Human Resources Officer (Chief Executive Officer in the absence of the Chief Human Resources Officer)

ACCOUNTABLE FOR: Oversight of daily operations and strategic coordination of all HR functions across multiple client companies

CLASSIFICATION: W8BEN; contractual 40 hours per week paid hourly

COMPENSATION RANGE: ₱567.25 PHP per hour (this is not USD), commensurate with experience and qualifications

ANTICIPATED TRAVEL: none

Summary of Position Responsibilities

The Human Resources Department Manager is responsible for leading the operational, tactical, and compliance-focused functions of the HR department for Enterprise Management and its affiliated companies. The HR Manager ensures that all personnel policies are implemented consistently, human capital processes are effective and timely, and employment practices align with organizational goals, budget, and federal/state labor laws.

This position oversees talent acquisition, onboarding, offboarding, benefits administration, personnel file management, employee relations, HRIS data integrity, and supports compliance with regulatory agencies. The HR Manager plays a key leadership role in maintaining a high-performance, mission-aligned workforce across various service lines.

Scheduled Duties and Responsibilities

• Supervise HR team members, including generalists, talent acquisition staff, onboarding specialists, and file clerks
• Coordinate and enforce consistent use of HR policies and SOPs across all entities served
• Lead implementation and monitoring of systems including onboarding checklists, credentialing protocols, and personnel file audits
• Ensure compliance with labor regulations (FMLA, ADA, EEOC, FLSA, etc.) and regulatory agencies (CARF, CSA, OHCQ, Medicaid)
• Provide coaching and support to directors, managers, and supervisors on HR best practices and employee relations
• Facilitate and track all orientation, re-orientation, and compliance training activities
• Maintain and ensure timely updates to the employee handbook, job descriptions, HR forms, and workflow documents
• Partner with Payroll and Finance to ensure accuracy in compensation updates, benefit deductions, and new hire data entry
• Oversee and maintain digital personnel files, lifecycle tracking, and internal audit readiness
• Coordinate and review incident reports, performance reviews, disciplinary actions, and terminations for legal compliance and fairness
• Serve as primary contact for internal escalations and external HR-related inquiries
• Support benefits education and coordination, including open enrollment and life event updates
• Supervise offboarding procedures to ensure consistency in exit interviews, asset returns, and termination documentation
• Ensure continuity of HR services during staff absences or high-volume periods by redistributing responsibilities or serving as backup
• Lead regular HR department meetings and provide reporting to the executive team on department KPIs
• Be a “doer,” not just a “delegator”

Unscheduled Duties and Responsibilities

• Assist your supervisor with any work-related tasks as requested, taking initiative where possible
• Remain informed and compliant with regulations and standards, including COMAR, CARF, and other relevant governing bodies, as well as company policies and procedures
• Support the maintenance of a safe work environment by participating in drills and safety trainings as requested
• Maintain confidentiality of all records, especially those relating to client treatment or financial information
• Participate in external and internal audits/surveys (CARF/CSA/OHCQ) as directed by the supervisor
• Contribute to quality assurance and performance improvement plans by conducting audits and activities that ensure regulatory compliance
• Participate in HR special projects such as policy rollouts or engagement campaigns
• Assist with strategic HR projects including DEI initiatives, retention programs, and workforce planning
• Represent the HR department in leadership meetings, compliance reviews, and board reporting sessions
• Participate in external audits, surveys, or funding applications requiring workforce data
• Serve as liaison for legal and labor-related communications in collaboration with senior leadership
• Act as emergency contact for staff matters requiring immediate HR attention outside standard hours

Corporate HR Focused Compliance Officer Duties

Overview: The Corporate Compliance Officer will possess the skills and experience necessary to identify potential issues within Human Resources. The Compliance Officer is responsible for developing, implementing, and monitoring programs, policies, and practices that ensure compliance with federal, state, local, and accreditation standards. The Compliance Officer remains up to date on laws and regulations that may affect the organization’s policies and procedures, requires objectivity and independence, and is familiar with investigative protocols and formal reporting practices.

Accountability: The Corporate Compliance Officer reports to the CEO and/or Board of Directors.

Duties: The chief responsibilities include planning, implementing, and monitoring the Corporate Compliance Program, coordinating internal and external compliance audit activities, and ensuring consistent communication of expectations and results.

• Oversee and monitor the implementation of the Corporate Compliance Program
• Conduct corporate compliance risk assessments
• Report regularly to the CEO and/or Board of Directors on compliance program progress and assist with improvement plans
• Periodically revise and update the Compliance Program as needed
• Review and evaluate Standards of Conduct Statements
• Develop and implement a Compliance Training Plan for all staff
• Assist the CEO with internal compliance review and monitoring activities
• Investigate complaints and coordinate appropriate action plans with affected departments
• Develop policies and practices that encourage staff to report suspected fraud or impropriety without retaliation
• Communicate the objectives of the Compliance Program and track accomplishments
• Access and review records related to compliance monitoring activities and document findings
• Maintain a communication log for compliance-related inquiries and reports
• Compile reports of calls received, investigations conducted, findings made, recommendations issued, actions taken, and progress achieved
• Establish reporting procedures and modes (e.g., email, online reporting tools, voice mail, suggestion box)
• Conduct periodic interviews with internal and external stakeholders
• Analyze program and service utilization patterns for irregularities
• Conduct unannounced mock surveys, audits, inspections, and investigations
• Reevaluate identified deficiencies to confirm improvements
• Present written compliance evaluations and reports to the Compliance Committee, CEO, and/or Board of Directors at least annually

Physical Demands

• Prolonged periods sitting at a desk and working on a computer
• Frequent meetings via video or phone; occasional in-person site visits

Working Conditions

• Remote
• Fast-paced, deadline-driven environment and frequent interaction with staff at all levels

Competencies and Skills

• Deep knowledge of HR principles, labor law, and best practices
• Strong leadership, supervision, and delegation skills
• Excellent problem-solving, decision-making, and interpersonal abilities
• Clear and professional verbal and written communication
• Proficiency with HRIS, document management, and applicant tracking systems
• Discretion and professionalism in handling sensitive personnel matters

Education, Training, and Qualifications

• 13 AIHR certifications
• Bachelor’s degree in Human Resources, Business Administration, or related field (required); Master’s degree or HR certification (PHR, SHRM-CP) preferred
• Minimum 5–7 years of progressive HR experience, with at least 2 years in a managerial or supervisory role
• Experience in healthcare, nonprofit, or multi-site HR administration preferred
• Ability to pass background and reference checks

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