TSR Operations Manager
3 weeks ago
We are seeking a personable, highly skilled, and extremely motivated Operations Manager to join our Technical Support Team. We offer competitive salaries and excellent benefits in a technologically stimulating environment. Primary job function involves extensively reviewing and auditing technical support team processes and procedure and providing a high level process improvement plans to be reviewed with the Technical Support Leadership team. Additionally, creating measurements on the approved process improvement plans given and measure its success. Job Duties Operations Manager (TSR) will report directly to the Senior Director for Online Assessment in in the US. Responsible for the development and update of Online Assessment and Technical Support processes, standards and systems to ensure best practices are maintained. Responsible for ensuring a high quality of service is maintained by the Technical Support Team. operating guidelines and objectives, and that expenditures remain within the allocated budget. Ensuring knowledge, process and updates were also given to the contractor. Coordinate and track projects as assigned and directed by Senior Director for Online Assessment to ensure team meets project timelines. Monitor NICE queues to ensure sufficient Technical Support agents phone and live chat coverage. Responsible for creating a training plan and specifics for new staff. Responsible for creation and maintenance of Technical Support Team documentations and Zendesk articles. Develop and improve policies and procedures for Technical Support team. Ensure staff compliance with PSIs policies and procedures. Mentor/develop/motivate staff and leaders. Ongoing evaluation of direct staff for required skills and experience. Qualifications Minimum Five (5) years experience in a technical support team management role Familiarity with call center reporting and statistics. Familiarity with QA processes and procedures. Associate degree or equivalent experience in Information Technology and Technology Management. Ability to communicate effectively with staff, leaders, and clients. Ability to construct correspondence that is professional, concise, and grammatically correct. Consistent team player with positive attitude. Ability to multitask and stay well organized in a fast-paced environment. Ability to take ownership and leadership to ensure successful project implementation. Excellent interpersonal, organizational, and time management skills. Strong leadership skills with willingness to learn. Demonstrate fundamental analytic and problem resolution skills. Strong conflict management, teambuilding, and motivational skills. Ability to handle difficult conversations in a professional manner. #J-18808-Ljbffr
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Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines Casterly Ventures Corporation Full time ₱240,000 - ₱320,000 per yearOperations Manager (Knowledgeable in Computer/Laptop Operations)Location: Pasig CityCompany: Casterly Ventures Corp.Employment Type: Full-time | On-siteAbout the Role:Casterly Ventures Corp. is looking for a proactive and detail-oriented Operations Manager to oversee the company's daily operations. The ideal candidate must be knowledgeable in computer and...
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Operations Manager
4 weeks ago
Pasig, Philippines TAPA KING INC Full timeAbout the role This is a full-time, office-based Operations Manager position at TAPA KING INC' in Pasig City Metro Manila. As the Operations Manager, you will play a critical role in overseeing the efficient and effective operations of our manufacturing and logistics business. Your strategic leadership and operational expertise will be instrumental in...
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Operations Manager
2 weeks ago
Pasig, Philippines GingersnapsJust G Full timeThe Operations Manager provides overall leadership and direction to the company’s production and operational activities, ensuring compliance with internal policies for the timely shipment and delivery of products. Key Responsibilities: Lead, guide, and align all operational teams toward production targets and delivery schedules. Oversee workflow planning,...
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Operations Manager
2 weeks ago
Pasig, Philippines FPS Innovation Labs Full timeAbout Full Potential Solutions (FPS) Full Potential Solutions (FPS) is a performance‑based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogotá, Colombia, and Manila, Philippines. FPS puts culture and employees first, offering a competitive suite of benefits, lucrative compensation, medical,...
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Specialist - Market Risk Pricing
2 weeks ago
Pasig, Philippines Shell Business Operations Full timeJob Description The Specialist – Market Risk (PIM+EOD) will be a key contributor to Price Risk Operations Team for Shell Trading, based in Chennai. The individual will perform daily price load activities, act as market data SME for external stakeholders, and lead projects for continuous improvements within market data team. What you’ll be doing Perform...
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Operations Manager
2 weeks ago
Pasig, Philippines Zen Dental Spa and Aesthetic Center Corp. Full timeZen Dental Spa and Aesthetic Center Corp. is seeking a qualified candidate for an on-site position in Pasig, requiring 3-5 years of experience and a Bachelor's degree. Job Description Oversee daily operations to ensure efficiency and effectiveness across all departments. Develop and implement operational strategies that align with the overall business goals....
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Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines 83288a23-3353-4f71-b390-a9ddbf6d11cf Full time ₱1,500,000 - ₱2,500,000 per yearOur brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with an aggregate of numerous companies in Metro Manila and Davao that franchise branded food concepts in their search for a Refrigerator and Airconditioner Technician based in Ortigas .Salary Range : OpenWork Setup : OnsiteShift...
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Operations Manager
2 weeks ago
Pasig, National Capital Region, Philippines Satellite Office Full time ₱80,000 - ₱120,000 per yearPrimary Purpose of Role TheOperations Manager is responsible for: Overseeing the day-to-day operations of the office, ensuring a professional, engaging, and productive work environment. Providing leadership, operational coordination, and people support to ensure the smooth running of the office and an exceptional employee experience. Championing and...
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Operations Manager
2 weeks ago
Pasig, Philippines ZEN DENTAL SPA AND AESTHETIC CENTER CORP. Full time1. Proven experience in operations or managerial roles (preferably in the wellness/clinic industry) 2. Strong leadership and organizational skills 3. Ability to manage multiple branches and ensure smooth day-to-day operations 4. Excellent communication and problem-solving skills 5. Proven success in improving sales, service standards, and staff performance.
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Application Analyst, Data Management
4 weeks ago
Pasig, Philippines Grundfos IS Support & Operations Centre Phils. Inc. Full timeAs a Data Management Application Analyst , you will play a key role in delivering professional, global IT support to Grundfos Information Services (IS) end users. You will provide essential application consultancy for Data Management Solutions & Services, drive continuous business improvements, and ensure users gain maximum value from the applications. You...
