
Customer Care and Technical Support Representative |
2 weeks ago
At Quantrics, we believe in hiring people who are ready to shine If the following sounds like you, then you're exactly who we want on our team:
- ️ At least 18 years old
- ️ Graduate of Senior High School or High School (Old Curriculum)
- ️ Willing and excited to work onsite in Naga
- ️ Open to a shifting schedule, including graveyard shifts
- ️ Has a valid NBI Clearance (Applicants with NBI will be prioritized)
We’re looking for team members who bring positive energy and top-notch skills:
- Excellent English communication—spoken and written
- Great with people and a natural problem-solver
- ️ Proficient in MS Office and web applications
- ️ Fast and accurate typing, sharp comprehension, and top multitasking abilities
- Strong analytical and troubleshooting skills in a fast-paced support environment
- Previous BPO experience is a plus—but not required
- Deliver exceptional customer service via voice and non-voice platforms (calls and chats)
- Navigate multiple systems and tools to assist customers with speed and accuracy
- Receive inbound and make outbound calls when needed and tailor-fit solutions to customer needs
- Respond to inquiries about pricing, products, and services in a clear, helpful manner
- Recommend, upsell, and cross-sell cutting-edge communication products
- Follow standard procedures to solve issues thoroughly and efficiently
- ️ Build strong customer relationships with empathy and professionalism
- Handle payment negotiations and collections with care and respect
- Perform both voice and non-voice support tasks as part of a dynamic, blended role
- Earn up to Php 19000 - Php 22000 + Quarterly Salary Increases*
- Hybrid/Work-from-Home options (performance-based after probation)
- ️ HMO with 1 FREE dependent
- 10 Vacation Leaves + 10 Sick Leaves (convert unused SLs to cash)
- ️ Life and Accident Insurance from Day 1
- Optical, Medicine, and Mental Health Reimbursement
- 6 Months Paid Maternity Leave + Cash Assistance
- 15 Days Paid Paternity Leave
Walk-In Applications Welcome
Monday to Friday | 10:00 AM to 5:00 PM
Robonsons Naga , Almeda Highway, Roxas Avenue, Brgy. Triangulo, Naga, Camarines Sur 4400
Weekend/Holiday operations may vary. Stay updated via our social media
Ready to Level Up?
Bring your Valid ID and Resume.
TARA NA SA Q
- Terms and conditions apply.
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