Telehealth - Shift Manager

3 weeks ago

Taguig, Philippines Limitlessli Full time

At Limitlessli we specialize in recruiting, hiring, and managing high-caliber remote staff for dynamic and growing healthcare facilities. Leveraging our extensive global network, we connect clients with highly qualified professionals, offering tailored services to meet our clients' unique business needs. The Opportunity: The Shift Manager (Telehealth) is responsible for overseeing the operational performance of Lumina’s After-Hours Telehealth program during their assigned shift. This role works alongside Lumina providers to ensure that all incoming calls are answered promptly, missed calls receive timely follow-up, and all call center transfers are completed successfully. The Shift Manager serves as the point of contact for real-time operational support and escalation management. This position is remote and offers you the flexibility of working from home. Key Responsibilities: Monitor telehealth call queues to ensure calls are answered within target response times. Track and follow up on all missed or abandoned calls to ensure timely resolution. Oversee call center operations to confirm calls are properly transferred to providers. Identify and elevate operational or staffing issues that may impact service delivery. Maintain shift logs and communicate handoff notes to incoming managers or leadership. Collaborate with clinical and operations teams to ensure seamless coordination of care. Monitor KPIs (call volume, response time, call resolution) and report shift performance. Qualifications: 2+ years of experience in healthcare operations. organizational and communication skills. Ability to multitask in a fast-paced, high-volume environment. Familiarity with telehealth platforms and EMR systems preferred. Evening, overnight, and weekend availability required. Service Fee: Industry standards applicable to the state depending on work experience and level of expertise. Hours: US Eastern Standard Time (EST) – 5pm to 8am (Any shift during that time frame) Why Limitlessli? We embrace the flexibility and convenience of a remote working environment, and you will collaborate with an international team while contributing to our growing business, all from the comfort of your home. Essential requirements: You will need to have some essential tools – a reliable computer, noise-canceling headset, a second monitor for enhanced productivity, and a stable internet connection. You’ll also be required to have a backup internet connection, ensuring that you’re well-equipped to complete your work seamlessly. Don't miss out on this opportunity – apply now and become a valuable member of the Limitlessli team If you're interested in what you have read, then we invite you to take the next step and submit your application. JOIN OUR TEAM #J-18808-Ljbffr

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