IT Change Management Analyst

Manulife Quezon City, National Capital Region, Philippines Overview Join to apply for the IT Change Management Analyst role at Manulife. We’re looking for a Change Management Analyst to join our Segment Change Management team at MBPS. This role involves overseeing and coordinating changes within a controlled IT environment. You will assess risk, evaluate change impact, ensure resources are aligned, and facilitate the authorization of Change Records. Responsibilities Review and assess all change requests for risk and impact. Ensure all processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and policy compliance. Manage multiple, concurrent change cycles to support delivery of business initiatives from minor updates to cross-organizational projects. Facilitate weekly Segment Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication. Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity. Track and report on all changes introduced to the system environment, whether internal or vendor-driven. Lead knowledge-sharing sessions (e.g., brown bag meetings, onboarding sessions, Q&A forums) to promote change awareness and education. Represent the segment in global and local meetings, applying Change Management practices (Post-Change Review, Root Cause Analysis) and participating in Global CABs. Proactively identify, investigate, and resolve issues to prevent incidents across IT service management domains. Collaborate with Incident, Problem, Release, and CSI teams to identify root causes of change-related incidents and drive process improvements. Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness. Develop, maintain, and institutionalize Change Management processes, procedures, documentation, tools, templates, and reports. Required Qualifications University degree and/or equivalent work experience Working knowledge of client/server infrastructure and applications; Mainframe environment a plus Knowledge of networks, file servers, desktops; IVR systems a plus Knowledge of Change Management practices, Configuration Management practices, Release Management practices, ITIL or other Best Practices Amenable to work at UP Ayala Technohub (Quezon City) Amenable to work in a hybrid setup (3x a week onsite) Amenable to work from Mon-Fri 6am-3pm HKT (flexible for night meetings as needed) Preferred Qualifications Self-motivated and proactive, with initiative and the ability to drive tasks to completion with minimal supervision Strong negotiation and interpersonal skills to collaborate with diverse stakeholders 2–3 years of experience in a change management role within a complex, multi-vendor IT environment Proven ability to define, document, and manage change processes Experience in multi-sourced or outsourced IT environments Proficiency with Change Management tools, particularly ServiceNow Understanding of relational databases and Configuration Management processes/tools Excellent written and verbal communication skills, with the ability to tailor messages to various audiences Broad knowledge of system platforms and how they interact within enterprise environments Strong organizational and multitasking abilities with attention to detail Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) When you join our team We’ll empower you to learn and grow the career you want. We’ll recognize and support you in a flexible environment where well-being and inclusion are valued. As part of our global team, we’ll support you in shaping the future you want to see. Seniority level Mid-Senior level Employment type Full-time Job function Information Technology Industries Insurance and Technology, Information and Media Referrals increase your chances of interviewing at Manulife. Get notified about new Change Management Analyst jobs in Quezon City, National Capital Region, Philippines. #J-18808-Ljbffr