Technical Account Manager

4 weeks ago

Makati, Philippines Finyon Global Full time

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At Finyon Global , we harness the power of talent to drive the future of fintech. We're looking for innovative minds from Asia and Africa to join our mission in shaping the next wave of financial technology.
We’re looking for a Technical Account Manager (TAM) to support merchants by providing strategic technical guidance, assisting in API integrations, and ensuring a seamless and value-driven experience with our products.
The right candidate must be technically talented, hands-on, and have great interpersonal skills. If you like to work in a fast-paced environment, and full of challenges this is the place for you
What You Will Be Doing

  • Develop Product and Technical Expertise: Gain a deep understanding of our products, technical stack, and merchant needs to provide exceptional support and solutions.
  • Act as a Strategic Partner: Go beyond simply addressing customer questions by identifying underlying issues and offering proactive, strategic solutions that maximize the value of our products for the merchant.
  • Primary Technical Contact: Serve as the main technical advisor for merchants, guiding them through the integration process, troubleshooting, and ensuring compatibility with our systems.
  • Assist with API Integrations: Support merchants in integrating with our systems via REST APIs, providing hands-on assistance and clear technical documentation.
  • Monitor and Optimize Integrations: Track and optimize system performance during the initial integration period, resolving issues, and enhancing conversion rates.
  • Maintain Technical Documentation: Regularly update and refine technical documentation to ensure merchants have accurate, easy-to-follow information.
  • Collaborate with Product Development: Work closely with product teams to propose and implement tailored solutions or enhancements based on merchant feedback.
  • Build Long-Term Relationships: Foster strong partnerships with merchants, acting as a trusted advisor throughout their journey, and proactively addressing their technical and business needs.
Requirements:
  • Education: Bachelor’s degree in engineering, computer science, or a related field such Sales with a strong Technical background.
  • Technical Skills: Proficiency in SQL, REST APIs, and experience with Postman for API testing. Familiarity with MySQL and a solid understanding of Java OOP to troubleshoot and identify system behaviors.
  • Strategic Thinking: Ability to analyze customer inquiries, uncover the root cause of issues, and propose solutions that go beyond immediate needs.
  • Problem-Solving Skills: A proactive and innovative approach to resolving technical challenges, focusing on long-term value for the merchant.
  • Additional Experience: Experience with New Relic, Linux, or similar systems is a plus. Previous experience working closely with customers in a technical role is highly desired.
  • Communication: Exceptional interpersonal and communication skills in English to effectively engage with both technical and non-technical stakeholders.
  • Analytical and Adaptable: Strong analytical mindset, attention to detail, and ability to adapt to evolving requirements and challenges.
Seniority level
  • Seniority level Entry level
Employment type
  • Employment type Full-time
Job function
  • Job function Sales and Business Development

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