Client Services Manager
3 weeks ago
To manage the daily transactions of the Client Services Department. Build, Maintain and grow successful relationships within internal stakeholders and clients.
Duties and Responsibilities:
• To meet Account Management target on a monthly basis.
• Manage and forge relationships with all assigned clients
• To generate businesses – via orders or other deals from clients
• To deal with day-to-day requirements, requests, and issues of all assigned clients including but not limited to detail changes, requests for recordings, etc.
• To effectively maximize all opportunities with the client including but not limited to designing questions or campaigns based on requirements and needs.
• To conduct calls and reviews with clients – daily, weekly or as needed to ensure that all issues are addressed
• To manage all orders, acquire feedback and get re-orders
• To work with internal groups on how to acquire more clients
• Supervise the day to day deliverables and individual performance of the Client Services Associates.
• All other related tasks that may be assigned.
Qualifications:
• Candidate must possess at least a Bachelor's/College Degree, Business Studies/Administration/Management, Marketing or equivalent.
• Required skill(s): account client management, account development skills, Management.
• At least 3-5 year(s) of working experience in the related field is required for this position.
• Preferably Account Specilaist specializing in BPO/Call Center set-up
• With an outstanding communication skills
• Amenable working in UK time.
• Can start immediately.
• Proficiency in Microsoft Office and CRM software
• Knowledge of customer service principles and practices
• Ability to work in a fast-paced, dynamic environment
• Must live within a maximum of 45 minutes travel from the office (Preferably from Las Piñas or Muntinlupa)
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