Remote Call Center Representative

2 weeks ago

Calamba, Philippines MCI Full time

Overview

MCI Manila, National Capital Region, Philippines

Join to apply for the Remote Call Center Representative role at MCI . This is a full-time, remote opportunity based in the Philippines.

Location: Manila, PH. Employment type: Full-time. Compensation: Hourly.

MCI is a leading Business Process Outsourcing (BPO) company focused on delivering tailored solutions to meet clients’ needs. We’re seeking enthusiastic Remote Call Center Representatives to support inbound and outbound customer service initiatives for a diverse portfolio of well-known clients. You’ll handle incoming inquiries, proactively reach out to existing customers, and promote new products and services while delivering exceptional service.

This is a role for individuals who are natural problem solvers and who thrive on creating memorable customer experiences.

Strong proficiency in English, both written and spoken, is required. Candidates must have prior call center experience and reside within 80km of our office.

Key Responsibilities
  • Handle inbound and outbound calls professionally and efficiently.
  • Resolve customer issues on the first call through effective problem-solving.
  • Research and retrieve information across systems to support customer needs.
  • Accurately document interactions and process claims.
  • Guide customers through options to find the best solutions.
  • Follow scripts, policies, and procedures while using available resources.
  • Protect customer privacy and handle sensitive information appropriately.
  • Escalate complex issues to the appropriate team members.
  • Stay current with training, updates, and program knowledge.
  • Maintain consistent attendance and adhere to scheduling requirements.
Qualifications
  • Must be 18 years or older
  • High school diploma or equivalent
  • Previous call center experience
  • Work-from-home experience
  • Strong command of the English language
  • Typing speed of 20+ WPM
  • High-speed internet connection
  • Basic proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Skilled in troubleshooting and follow-up
  • Able to multitask and self-manage effectively
  • Excellent interpersonal skills
Other Requirements
  • Must be authorized to work in the country where the job is based.
  • Willingness to undergo a Level II background/security investigation (fingerprint) and drug screening. Offers are contingent on results.
What You Can Expect

Compensation and benefits are designed to be competitive and to support growth over time. Starting compensation is based on experience. The company emphasizes balance, growth opportunities, and a supportive environment. Benefits may vary by geography.

Company Information

About MCI: MCI helps customers take on CX and DX challenges by delivering industry-leading solutions across BPO, IT services, and related domains. MCI operates globally with multiple brands and a focus on diverse, inclusive teams.

Note: This description provides a general overview of the role. It is not an all-inclusive list of duties, responsibilities, skills, or qualifications. The employer reserves the right to revise this job description at any time. This job description is not a contract of employment, and either the employee or the employer may terminate employment at any time for any reason.

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