Manager, Operational Risk

2 weeks ago

Quezon City, Philippines Manulife Full time

Overview Manager, Operational Risk & Resilience Oversight Location: Manulife, Quezon City, National Capital Region, Philippines Responsibilities Actively participates in providing effective oversight and challenge over the risk domains (business continuity, third party risk, or change risk) and governance activities such as risk and control assessments (RCSA) performed by business owners. Understand operational risk domains and independent control design assessment, including third party risk, business continuity, change management, and disaster recovery. Evaluate and identify non-compliance with standard requirements and escalate to direct managers in a timely manner. Evaluate and recommend new controls where gaps have been identified. Review and assess incidents and operational loss events, perform root cause analysis, and ensure that management logs them timely and that issues and corrective action plans (CAPs) are developed and implemented within deadlines. Perform thematic reviews across businesses or segments, raise potential enterprise-level problems, and propose action plans accordingly. Required Qualifications Minimum 3-5 years of experience in operational risk management, or related fields such as audit and/or compliance. Strong knowledge of operational processes, risks, and controls. Knowledge of operational risk domains and independent control design assessment—third party risk, business continuity, change management, and/or disaster recovery. Broad knowledge of financial services/insurance business and related products. High proficiency in MS Office products and data analytics tools is a plus. Working Arrangement Hybrid About Manulife Manulife Financial Corporation is a leading international financial services provider. To learn more about us, visit Manulife’s website. Equal Opportunity Manulife is an Equal Opportunity Employer. We embrace diversity and are committed to fair recruitment, retention, advancement and compensation without discrimination on protected characteristics. A Human Resources representative will assist applicants who request reasonable accommodation during the application process. To request accommodation, contact #J-18808-Ljbffr

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