Incident Manager

3 weeks ago


Muntinlupa, Philippines Tap Growth ai Full time

Overview

We’re hiring: Incident Manager We are seeking an experienced and proactive Incident Manager to lead our incident response efforts and ensure minimal disruption to business operations. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and the expertise to coordinate cross-functional teams during critical incidents.

Details
  • Location: Muntinlupa, Philippines
  • Work Mode: Hybrid (3 days onsite, 2 days WFH)
  • Role: Incident Manager
What You'll Do
  • Lead incident response and coordinate resolution efforts
  • Manage incident lifecycle from detection to closure
  • Facilitate communication between stakeholders during incidents
  • Analyze incident trends and implement preventive measures
  • Maintain detailed incident documentation and reports
  • Conduct post-incident reviews and lessons learned sessions
What We're Looking For
  • 3+ years of experience in incident management or related field
  • Strong analytical and problem-solving capabilities
  • Excellent communication and leadership skills
  • Experience with ITIL framework and incident management tools
  • Ability to work under pressure and manage multiple priorities
  • Knowledge of IT infrastructure and service operations

Ready to make an impact? Apply now and let's grow together

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