
Major Incident Manager
7 days ago
Tap Growth ai, Muntinlupa City, National Capital Region, Philippines
OverviewWe are hiring a Major Incident Manager to lead incident response efforts and minimize business disruption. The ideal candidate will have strong leadership, technical expertise, and the ability to coordinate cross-functional teams during critical incidents while maintaining clear communication with stakeholders.
Location & Work Mode- Location: Muntinlupa, Philippines
- Work Mode: Flexible office & remote
- Lead major incident response and coordinate resolution efforts
- Manage incident lifecycle from detection to post-incident review
- Facilitate communication between technical teams and stakeholders
- Conduct root cause analysis and implement preventive measures
- Maintain incident documentation and reporting
- Ensure SLA compliance and minimize service downtime
- 3+ years of experience in incident management, problem & change management
- Strong leadership and crisis management skills, root cause analysis
- Experience with ITIL framework and incident management tools
- Excellent communication and stakeholder management abilities
- Technical background in IT infrastructure or software systems
- Ability to work under pressure and make quick decisions
- Mid-Senior level
- Full-time
- Other
- IT Services and IT Consulting
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