Major Incident Manager

7 days ago


Muntinlupa, Philippines Tap Growth ai Full time

Tap Growth ai, Muntinlupa City, National Capital Region, Philippines

Overview

We are hiring a Major Incident Manager to lead incident response efforts and minimize business disruption. The ideal candidate will have strong leadership, technical expertise, and the ability to coordinate cross-functional teams during critical incidents while maintaining clear communication with stakeholders.

Location & Work Mode
  • Location: Muntinlupa, Philippines
  • Work Mode: Flexible office & remote
What You\'ll Do
  • Lead major incident response and coordinate resolution efforts
  • Manage incident lifecycle from detection to post-incident review
  • Facilitate communication between technical teams and stakeholders
  • Conduct root cause analysis and implement preventive measures
  • Maintain incident documentation and reporting
  • Ensure SLA compliance and minimize service downtime
What We\'re Looking For
  • 3+ years of experience in incident management, problem & change management
  • Strong leadership and crisis management skills, root cause analysis
  • Experience with ITIL framework and incident management tools
  • Excellent communication and stakeholder management abilities
  • Technical background in IT infrastructure or software systems
  • Ability to work under pressure and make quick decisions
Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Other
Industries
  • IT Services and IT Consulting
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