Call Center Agent 1 Day Process Onsite

18 hours ago


Ilocos Norte Philippines Buscojobs Full time

Overview

Call Center Agent 1 Day Process Onsite jobs in...

Responsibilities
  • Keep up to date on products, services, policies and procedures to ensure accurate information and correct implementation; take initiative to continuously enhance technical skills.
  • Achieve individual revenue and customer service targets to support delivery of team/departmental targets.
  • Support implementation of new technology and work methods to sustain ongoing process and quality improvement processes.
  • Maintain data protection and confidentiality for both staff and customers.
  • Support other departmental functions as required (e.g. ticketing & E-Services desk, pre-flight checks, service desk, etc.).
Job Details
  • Job Types : Full-time, Fresh graduate
  • Salary : From Php21,000.00 per month
  • Benefits :
    • Health insurance
    • Life insurance
    • Opportunities for promotion
    • Paid training
    • Promotion to permanent employee
  • Schedule :
    • Shift system
  • Ability to commute/relocate :
    • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (required)
  • Experience :
    • Customer Service Representative: 1 year (required)
  • Language :
    • English (preferred)
Job Description

Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities
Experience
  • CSR/Sales Coordinator: 3 years (preferred)
  • People Management: 1 year (preferred)
Notes

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