Area Manager

3 weeks ago

Makati, Philippines MetroMart - #1 Online Grocery Delivery Service Full time

Metromart is the #1 online grocery platform in the Philippines. We are partnered with the largest supermarkets in the Philippines and over 300 specialty stores, including SM Supermarket, Robinsons Supermarket, Landmark, S&R, The Marketplace, Shopwise, All Day Supermarket, Pet Express, True Value, Handyman, Toy Kingdom and many more. Our service is present nationwide in 77 cities.

Job Responsibilities:

In this role, the primary responsibilities will include (but are not limited to):

Stakeholder Management
  • Regularly engage with the CEO, COO and Operations team to provide updates on cluster performance, challenges, and opportunities.
  • Seek guidance and alignment on strategic decisions and major initiatives that impact the assigned area.
  • Share RS community insights and customer feedback to help refine operations development strategies.
  • Provide input on staffing requirements, supply chain adjustments, and delivery logistics to meet the additional volume efficiently.
  • Contribute to strategic planning sessions with the executive team to align area goals with the company\'s broader objectives.
  • Prepare regular reports for the management team on store and team performance.
Attendance and Tardiness Management
  • Track and manage attendance and tardiness issues of shoppers, runners, store coordinators and dispatch team.
  • Implement corrective actions and attendance policies as necessary.
Performance Management
  • Make sure that all direct reports receive feedback regarding their actual and KPI targets to maintain consistently high productivity levels.
  • Continuously monitor and report on KPIs for each store and team
  • Train, and mentor store coordinators, dispatching teams, shoppers, and runners on how you can be more effective in collaborating as a team
  • Ensure company policy is strong enforced across the team
  • Implement a performance management plan and make corrective actions as necessary.
  • Conduct weekly team meetings to align priorities and strategize on achieving OTD targets.
  • Foster a positive and collaborative work environment
On-Time Delivery (OTD) Management
  • Collaborate with analytics teams to identify gaps in OTD for driver community operations.
  • Formulate action plans and update processes to improve OTD.
  • Implement strategies to bridge gaps between couriers, shoppers, store coordinators and dispatching team
  • Continuously monitor and report on OTD performance, adjusting strategies as necessary.
Qualifications:
  • Bachelor\'s degree in business administration, supply chain management, or a related field (preferred).
  • Proven 2+ years\' experience in multi-store management, operations, or logistics. - Strong leadership and team management skills
  • Can effectively coach, train, and upskill his team.
  • Excellent problem-solving abilities.
  • Analytical mindset with proficiency in data analysis.
  • Effective communication and interpersonal skills.
  • Ability to work in a fast-paced and dynamic environment.
  • Results-driven and goal-oriented.
  • Knowledge of local retail and delivery regulations (a plus).
  • Willing to report onsite in Poblacion, Makati
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