Customer Service Manager

5 days ago

Pasig, Philippines One Point Contact Inc. Full time

Responsibilities

  • Oversee the customer service team to ensure high-quality support.
  • Develop and implement customer service policies and procedures.
  • Monitor customer interactions and feedback for continuous improvement.
  • Train and mentor staff to enhance skills and productivity.
  • Manage escalated customer issues and resolve complaints effectively.
  • Analyze performance metrics to drive service enhancements.
Qualifications
  • Educational Qualifications: Bachelor’s degree in Business Administration or related field.
  • Experience Level: 3-5 years in customer service or account management.
  • Skills and Competencies: Proficiency in English, strong people skills, technical aptitude, and effective interpersonal abilities.
  • Working Conditions: Fast-paced call center environment with potential back office support responsibilities.
  • Qualities and Traits: Strong work ethic, discretion, and ability to manage diverse situations.
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