Customer Service Manager

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly...

Oversee the customer service team to ensure high-quality support.Develop and implement customer service policies and procedures.Monitor customer interactions and feedback for continuous improvement.Train and mentor staff to enhance skills and productivity.Manage escalated customer issues and resolve complaints effectively.

On-site - Pasig | 3-5 Yrs Exp | Bachelor | Full-time Job Description Employee Recognition and Rewards Government Mandated Benefits Oversee and monitor all customer service-related concerns on a monthly basis. Monitor internal collection activities and ensure timely reporting each month. Track and evaluate customer feedback and suggestions to improve...

Mission Details HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to stakeholders across the business...

Select how often (in days) to receive an alert: HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to...

We seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and  improve our products for our customer.This role is part of a team driven by a passion for...

LOCATION Manila, PHJOB TYPE Full-TimePOSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. If you are a highly...

The Customer Service Team Leader will provide guidance and management to the team and keeps management updated on team performance. Communicates concerns and policies among management and team members.ResponsibilitiesMonitoring performance of Customer Service agents.Creating an inspiring team and working environment with an open communication to all...

JuanHand, Pasig, National Capital Region, Philippines Overview Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, a leading fintech company in Asia. Wefund...