Customer Service Manager

WefundistheleadingfintechcashlenderinthePhilippinesandownstheonlinelendingplatformcalledJuanHand.JuanHandhasover65milliondownloadsanddisbursesover3.5billionpesosofloansmonthly.WeefundisasubsidiaryofFinvolutionGroup,oneofthebiggestfintechcompaniesinAsiawithaUSD27billionloanbook.FinvolutionisapubliclytradedcompanyandlistedwiththeNYSE(FINV).JuanHandhasbeenrecog...

JuanHand Pasig, National Capital Region, Philippines Customer Service Manager Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest...

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly...

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...

Oversee the customer service team to ensure high-quality support.Develop and implement customer service policies and procedures.Monitor customer interactions and feedback for continuous improvement.Train and mentor staff to enhance skills and productivity.Manage escalated customer issues and resolve complaints effectively.

On-site - Pasig | 3-5 Yrs Exp | Bachelor | Full-time Job Description Employee Recognition and Rewards Government Mandated Benefits Oversee and monitor all customer service-related concerns on a monthly basis. Monitor internal collection activities and ensure timely reporting each month. Track and evaluate customer feedback and suggestions to improve service...

Mission Details HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to stakeholders across the business...

Select how often (in days) to receive an alert: HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to...

Mission DetailsHSE• Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiativesCUSTOMER INTIMACY• Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to stakeholders across the business...

We seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and  improve our products for our customer.This role is part of a team driven by a passion for...