Customer Service Manager
2 weeks ago
On-site - Pasig | 3-5 Yrs Exp | Bachelor | Full-time Job Description Employee Recognition and Rewards Government Mandated Benefits Oversee and monitor all customer service-related concerns on a monthly basis. Monitor internal collection activities and ensure timely reporting each month. Track and evaluate customer feedback and suggestions to improve service delivery. Maintain accurate and up-to-date records of customer inquiries, complaints, and the actions taken to address them. Coordinate and communicate effectively with relevant internal departments to address customer concerns and ensure prompt resolution. Provide clear explanations, solutions, and guidance to customers to resolve issues efficiently. Prepare and submit regular performance reports on customer service metrics monthly. Qualifications Graduate of any four-year Business Course Must have product and process knowledge Possesses excellent communication and listening skills With professional attitude and strong work ethics Has the ability to build and maintain good relationships with clients Computer proficient, especially Microsoft Word, PowerPoint and Excel Note: This position is on-site in Pasig. If the position requires travel or overseas work, ensure compliance with applicable requirements and be vigilant for fraud. Working Location Limited to on-site operations in Pasig. If you encounter suspicious actions during job search, please report them immediately (examples: withholding IDs, requiring guarantees or collecting property). HR Officer Cepat Kredit Financing Inc. #J-18808-Ljbffr
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Customer Service Manager
2 weeks ago
Pasig, Philippines Wefund Lending Corp. Full timeWefundistheleadingfintechcashlenderinthePhilippinesandownstheonlinelendingplatformcalledJuanHand.JuanHandhasover65milliondownloadsanddisbursesover3.5billionpesosofloansmonthly.WeefundisasubsidiaryofFinvolutionGroup,oneofthebiggestfintechcompaniesinAsiawithaUSD27billionloanbook.FinvolutionisapubliclytradedcompanyandlistedwiththeNYSE(FINV).JuanHandhasbeenrecog...
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Customer Service Manager
2 weeks ago
Pasig, Philippines One Point Contact Inc. Full timeResponsibilities Oversee the customer service team to ensure high-quality support. Develop and implement customer service policies and procedures. Monitor customer interactions and feedback for continuous improvement. Train and mentor staff to enhance skills and productivity. Manage escalated customer issues and resolve complaints effectively. Analyze...
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Customer Service Manager
1 week ago
Pasig, Philippines JuanHand Full timeJuanHand Pasig, National Capital Region, Philippines Customer Service Manager Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest...
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Customer Service Manager
1 week ago
Pasig, National Capital Region, Philippines Wefund Lending Corp. Full timeWefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD2...
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Customer Service Manager
1 week ago
Pasig, National Capital Region, Philippines JuanHand Full time ₱1,500,000 - ₱3,000,000 per yearWefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly...
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Customer Service Manager
2 weeks ago
Pasig, National Capital Region, Philippines One Point Contact, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearOversee the customer service team to ensure high-quality support.Develop and implement customer service policies and procedures.Monitor customer interactions and feedback for continuous improvement.Train and mentor staff to enhance skills and productivity.Manage escalated customer issues and resolve complaints effectively.
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Customer Service Manager Job
2 weeks ago
Pasig, Philippines Arkema Full timeMission Details HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to stakeholders across the business...
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Customer Service Manager Job
2 weeks ago
Pasig, Philippines The Arkema Group Full timeSelect how often (in days) to receive an alert: HSE • Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiatives CUSTOMER INTIMACY • Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to...
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Customer Service Manager Job
2 days ago
Pasig, National Capital Region, Philippines Arkema Full time ₱1,500,000 - ₱3,000,000 per yearMission DetailsHSE• Zero accident• APE/ECU availment once a year• SOSubmittal1/month or12/year; ensure all CSS' submission of the same• 100% attendance & participation to HSE talks/initiativesCUSTOMER INTIMACY• Collaborate and communicate information (e.g., market information, customer insights, trends,etc.) to stakeholders across the business...
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Customer Service
2 days ago
Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱600,000 - ₱1,200,000 per yearWe seek a Customer service representative focusing on servicing our customers with their questions and complaints. We are looking for a team member who can manage multiple service channels at a time and work with all departments to ensure we grow as a company and improve our products for our customer.This role is part of a team driven by a passion for...
