Dispatch Coordinator

Qualifications : Excellent English, Clear, confident, and professional phone voice. CRM Experience: You've used scheduling or dispatch tools before (Kickserv is a plus). Dispatch Know-How: Previous experience in HVAC, field service, or call-heavy roles. Detail Obsessed: You catch what others miss. Strong attention to detail, no selective reading of instructions. Calm Under Pressure: Organized even during peak call seasons. Responsibilities of the Dispatch Coordinators : Your responsibilities include: Inbound Call Management Answer all inbound calls promptly during your assigned shift (20-70 calls / day, depending on season). Provide a professional, calm, and friendly voice to every customer, no matter how urgent their issue may feel. Gather complete and accurate client information, including: Name, address, phone number, and email. Homeowner vs. tenant status (and capture tenant details if applicable). Gate codes or access instructions if necessary. Log issues clearly in the CRM, whether it's a broken A/C, routine maintenance, or a request for a new unit. Route calls appropriately: Repairs & Maintenance: Book directly into the schedule. New Quotes: Forward to the sales team. Billing or special cases: Escalate to management. Scheduling & Dispatch Book appointments in set service windows and follow capacity limits set by the company. Use CRM's map view to prioritize efficient routing and avoid wasted technician travel. Recognize emergency calls and prioritize accordingly. Enter every job into the CRM immediately. Keep the daily board clean, accurate, and up-to-date. Team Communication & Collaboration Participate in the daily handoff between shifts to ensure no customer slips through the cracks. Stay aligned with the team on process updates and scheduling priorities. Be proactive in asking questions if unclear, never guess or assume. Uphold the company's family-first culture by treating every customer with honesty and care. Administrative Support Tasks (Growth Responsibility) When call volume is low (especially in the off-season), support with secondary admin tasks such as: Running basic reports (e.g., unpaid accounts). Reviewing CRM data for accuracy and completeness. Double-checking contact details and updating records. Perks : 13th Month Bonus. Permanent work-from-home / remote set-up. Health insurance. Dental insurance. Mental health insurance. Great starting salary. Growth opportunity. Performance-based raises. Prizes and bonuses. Specifics : Time Full-time. Schedules will be assigned on a first-come, first-served basis, the first hire gets the first choice This is a remote position, so you can have the freedom to work from anywhere. 7:00 AM - 3:00 PM (Arizona MST). 2:00 PM - 10:00 PM (Arizona MST). 1-hour overlap at 2-3 PM for smooth handoff. Miscellaneous Attire - business casual when in meetings. Professional setup. Clean background. Good camera. Good microphone. Strong wifi. Tech Stack CRM / Dispatching Software. Phone System (VoIP). Text / iMessage. KickServ (Huge plus). ServiceTitan, Housecall Pro, Zoho, HubSpot, etc. Compensation $6,600 to $8,400 / yr. #J-18808-Ljbffr