Skilled Intake Specialist

2 weeks ago

Cebu City, Philippines SMDigital Full time

Talented Healthcare CSRs Needed - Earn More Working from Home - Bye-Bye BPO

If you think you've got what it takes to join our high-performing team of experienced healthcare CSRs working from home, then this may be the dream job for you. Competitive pay, performance bonuses, healthcare benefits, and a great culture of talented, like-minded Filipinos who are enjoying their job, earning more, and making a difference
We are looking for highly motivated and hard-working candidates to fill the Full-Time position of Intake Specialist for our Healthcare Account.
An Intake Specialist - Healthcare serves customers by providing product and service information and resolving product and service concerns. They attract potential customers by answering product questions and suggesting information about specific services. The Intake Specialist position is a crucial role in our organization as business needs change quickly — in this role, you are responsible for performing a full range of activities that will positively impact the organization and contribute to guiding the strategic operations for the company.

Responsibilities:
> Answer inbound phone calls.
> Provide exemplary customer service with every interaction.
> Provide resolution on the first interaction with the caller.
> Deliver quality results with every interaction in a timely manner.
> Collect and gather all necessary information for clinical review.
> You will be cross-trained with other communication platforms (outbound calls, chats, emails) if needed.
> Must have a strong sense of self-awareness, willingness to learn, and accept coaching to improve.
> Must have empathy for others and the ability to build rapport.
> Thrive in a fast-paced environment, and are willing to jump in and help other team members.
Your Competencies:
> Strong communication skills, able to take unstructured information and structure it
> Ability to work cross-functionally across remote teams.
> Kind, Patient, and Caring in even the most stressful situations.
> Intellectual curiosity with a strong desire to understand a problem and work it to a viable solution.
> Ability to navigate and use multiple systems to compile needed information in a timely manner.
> Skilled in problem-solving and delivering quality results.
> Excellent interpersonal skills, oral and written communication skills.
> Ability to meet established performance targets for quality and volume completed on an hourly, daily, weekly, and monthly basis.
> Flexibility and agility; works well in ambiguous situations, a clear understanding of an early-stage startup environment.
> Performs other duties as assigned by Management.
> Experience in a Call Center/Customer Service environment: 3 years (Preferred) - Healthcare experience a plus

Home Office Requirements:
> Stable internet connection with at least 50 Mbps postpaid (must provide a screenshot of a speed test)
> Computer (at least 16GB RAM and Intel i5 core processor equivalent or up)
> Noise Cancelling Headset
> Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup

Benefits:
> Monthly Company Bonus Program
> Paid Vacation Leave
> Holiday Bonus

Required for consideration:
> Screenshot of your present ISP speed results via speedtest.net.
> Screenshot of your computer/laptop specs.
> Submit your video self-introduction.
> Screenshot of your present ISP speed results via speedtest.net.

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