Customer Success Manager
4 weeks ago
As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely with cross-functional teams to deliver exceptional customer experience.
Responsibilities- Develop a trusted advisor relationship with key customer stakeholders
- Serve as the primary point of contact for customer inquiries and issues
- Proactively engage with customers to understand their goals and challenges
- Collaborate with sales, product management, and technical support teams to ensure customer satisfaction
- Conduct regular check-ins and business reviews to assess customer satisfaction and identify opportunities for growth
- Advocate for customer needs and provide feedback to internal teams on how to improve our products and services
- Monitor customer health metrics and proactively address any risks to customer satisfaction
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (or equivalent work experience)
- Proven experience in a customer-facing role such as Customer Success Manager, Account Manager, or similar
- Strong communication and interpersonal skills, with the ability to build rapport and trust with customers
- Excellent problem-solving abilities and a proactive approach to finding solutions
- Ability to manage multiple priorities and work effectively in a fast-paced environment
- Experience working with CRM software (e.g., Salesforce, HubSpot) and proficiency in Microsoft Office Suite
- Understanding of customer success principles and methodology
- (Optional) Experience in (specific industry or domain) is a plus
-
Customer Success Manager
7 days ago
Cebu City, Central Visayas, Philippines HOD HR HUB (H³) Full time ₱1,200,000 - ₱2,400,000 per yearRole: Customer Success ManagerWork Set Up: Work From HomeSalary Package: Very CompetitiveCandidates from the Philippines, Japan, India, and Malaysia are accepted.Language Proficiency:• Japanese - N1• English – B2Minimum Skill Requirements:• At least 1-2 years B2B/Account Management experience• Account Management Experience• Experience providing...
-
Customer Success Manager
4 weeks ago
Cebu City, Philippines Staff4Me Full timeOverview: As a Customer Success Manager, you will be responsible for building and maintaining strong relationships with our clients. Your primary goal will be to ensure our customers achieve their desired outcomes using our products or services. You will serve as the main point of contact for customer inquiries, issues, and escalations, and work closely...
-
Customer Success Manager
4 weeks ago
Cebu City, Philippines CallTek Full timeOverview We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business...
-
Customer Success Manager
4 weeks ago
Cebu City, Philippines Staff4Me Full timeWe are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through...
-
Customer Success Manager
4 weeks ago
Cebu City, Philippines Staff4Me Full timeThe Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty. The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction. This role requires a proactive approach to identifying and solving customer issues, ensuring...
-
Technical Customer Success Manager
4 weeks ago
Cebu City, Philippines Thecodebox Full timeCebu City, Philippines | Posted on 07/11/2025 The CodeBox Inc. is a start-up software development company located at the heart of Cebu City. We hire highly-skilled software developer professionals in web, mobile, iOS, and custom software development and deploy them to our international clients. Our team provides masterful and first-class professional...
-
Customer Success Manager
1 week ago
Makati City, National Capital Region, Philippines Micropinnacle Technology Corporation Full time ₱800,000 - ₱1,200,000 per yearCustomer Success Manager - B2B IT Solutions PH MarketAs an IT Customer Success Manager, you will be responsible for building customer loyalty, reducing churn, and driving long-term value for our clients. This role centers on onboarding, training, data-driven engagement, and nurturing customer relationships to ensure seamless adoption of our solutions. You...
-
Customer Success Manager
3 weeks ago
Cavite City, Philippines Oscer Full timeLocation Manilla Employment Type Full time Location Type Remote Department Customer Success Who are Heidi? Heidi is on a mission to halve the time it takes to deliver world-class care. We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to...
-
Customer Success Manager
7 days ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱1,500,000 - ₱2,500,000 per yearCustomer Success Manager As a Customer Success Manager, you will focus on great customer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer along their adoption journey by understanding their business, their strategy, and key initiatives, all with an intention to help them...
-
Customer Success Manager
4 days ago
Makati City, National Capital Region, Philippines Booth and Partners Pte Ltd Full time ₱900,000 - ₱1,200,000 per yearCustomer Success Manager As a Customer Success Manager, you will focus on great customer experience throughout the lifecycle of your engagement with them. Both passionate and a trusted partner, you will guide your customer along their adoption journey by understanding their business, their strategy, and key initiatives, all with an intention to help...
