Collection Specialist

Overview We’re Hiring: Collection Specialist Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered We are currently on the lookout for a Collection Specialist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant Role : Collection Specialist Work Arrangement : Work from Office Location : Philippines - Pampanga (Angeles) Schedule : Any shift Responsibilities General responsibilities include the employee’s activities related to collections and coordination with internal teams. Ensures that Kick Off invoices are paid prior to staff kick off Monitor clients that has outstanding balance Send payment reminders and follow ups Attend to client and inter-department requests, queries, and disputes Review and sends Suspension Notices to clients with overdue balances Liaise with third party debt collection Coordinate with Legal Team, BDM, AMs, and all related parties on contractual issues that may arise Provide ad hoc reports as necessary Qualifications and requirements With experience working in AU and/or US Business to Business Collections Ability to communicate and work in a team Ability to work in shifting schedule Knowledge and experience in Accounting and Collections Principles Detail Oriented and can work under pressure Non-negotiable skills & requirements Core Communication Skills Critical Thinking & Problem Solving Technical & System Proficiency (Intermediate Excel skills (e.g., VLOOKUP, pivot tables, filters)) Collections Knowledge & Processes Work Ethics & Accountability Perks & Benefits Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment Flexible leave credits which may be used for vacation, emergency and sick leaves Superb and exciting Mid-Year Parties – with items to give away and cash prizes Endless opportunities for career advancement Exclusive ATM inside the office for employee's convenience Annual Performance Review with Salary Increase We set you up for success with a company-provided PC/Laptop and fiber internet connection Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays Top notch workplace with first class VIP lounge and game rooms Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues International career growth and connections Unlimited cash incentives for hired referrals Mental Wellness Employee Assistance program through Lifeworks In-house psychiatrist available to support employees' well-being Become part of the Employee Share Units program Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc. About Cloudstaff Cloudstaff : Build Your Career, Anywhere Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being. Why Cloudstaff is the #1 Workplace? Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment. To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately. #J-18808-Ljbffr