Collection Specialist

Overview

We’re Hiring: Collection Specialist

Looking for a role that fosters collaboration, creativity and career growth in a vibrant office environment? We got you covered

We are currently on the lookout for a Collection Specialist to join our team at Cloudstaff, the #1 workplace everywhere Think you qualify for the role? Attach a 1-2 minute video intro and introduce yourself to us so we can meet you virtually. Attach this together with your updated CV to become a priority applicant

Role : Collection Specialist

Work Arrangement : Work from Office

Location : Philippines - Pampanga (Angeles)

Schedule : Any shift

Responsibilities

• General responsibilities include the employee’s activities related to collections and coordination with internal teams.
• Ensures that Kick Off invoices are paid prior to staff kick off
• Monitor clients that has outstanding balance
• Send payment reminders and follow ups
• Attend to client and inter-department requests, queries, and disputes
• Review and sends Suspension Notices to clients with overdue balances
• Liaise with third party debt collection
• Coordinate with Legal Team, BDM, AMs, and all related parties on contractual issues that may arise
• Provide ad hoc reports as necessary

Qualifications and requirements

• With experience working in AU and/or US Business to Business Collections
• Ability to communicate and work in a team
• Ability to work in shifting schedule
• Knowledge and experience in Accounting and Collections Principles
• Detail Oriented and can work under pressure

Non-negotiable skills & requirements

• Core Communication Skills
• Critical Thinking & Problem Solving
• Technical & System Proficiency (Intermediate Excel skills (e.g., VLOOKUP, pivot tables, filters))
• Collections Knowledge & Processes
• Work Ethics & Accountability

Perks & Benefits

• Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
• Flexible leave credits which may be used for vacation, emergency and sick leaves
• Superb and exciting Mid-Year Parties – with items to give away and cash prizes
• Endless opportunities for career advancement
• Exclusive ATM inside the office for employee's convenience
• Annual Performance Review with Salary Increase
• We set you up for success with a company-provided PC/Laptop and fiber internet connection
• Look forward to weekly office perks for work from office staff – Free Coffee, Meals and Beer Fridays
• Top notch workplace with first class VIP lounge and game rooms
• Child friendly spaces to cater to the needs of employees with children, enhancing work-life balance
• Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
• International career growth and connections
• Unlimited cash incentives for hired referrals
• Mental Wellness Employee Assistance program through Lifeworks
• In-house psychiatrist available to support employees' well-being
• Become part of the Employee Share Units program
• Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.

About Cloudstaff

Cloudstaff : Build Your Career, Anywhere

Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.

Why Cloudstaff is the #1 Workplace?

• Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
• Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
• Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.

To become a priority applicant, please share a 1-2 minute video introduction detailing your experience in this specific role. You can upload your video to the CSJobs platforms. Please use a clean, distraction-free background and speak clearly and articulately.

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