
Client Success Manager
19 hours ago
Qualifications
- Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
- Possesses a Bachelor7s degree in any field.
- Should be of legal age.
- Excellent communications skills.
- Amenable to work in an office-based setup.
- Sales/Marketing experience is a plus but not required
- Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact.
- Regularly updates clients on account status and other immediate concerns that arise during the campaign.
- Minimizes client attrition by renewing service contracts.
- Identifies potential client concerns and proactively resolves them.
- Upsell clients on other products and services offered by the company.
- Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract.
- Responsible for keeping the production leader updated with any changes or feedback coming from the client.
- Performs other tasks assigned by the Group Leader or the CEO.
- Reports directly to the Group Leader. In the absence of a Group Leader, reports directly to the CEO.
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