Client Success Manager

3 weeks ago

Western Visayas Philippines HawodTech Solutions Full time

Qualifications

  • Experience of at least three (3) years as a Supervisor or Manager for a company in a related field.
  • Possesses a Bachelor7s degree in any field.
  • Should be of legal age.
  • Excellent communications skills.
  • Amenable to work in an office-based setup.
  • Sales/Marketing experience is a plus but not required
Responsibilities
  • Responsible for maintaining and strengthening relationships with clients assigned to him/her through consistent customer contact.
  • Regularly updates clients on account status and other immediate concerns that arise during the campaign.
  • Minimizes client attrition by renewing service contracts.
  • Identifies potential client concerns and proactively resolves them.
  • Upsell clients on other products and services offered by the company.
  • Makes sure that the client's quota and needs are met within the specified time frame agreed upon in the contract.
  • Responsible for keeping the production leader updated with any changes or feedback coming from the client.
  • Performs other tasks assigned by the Group Leader or the CEO.
  • Reports directly to the Group Leader. In the absence of a Group Leader, reports directly to the CEO.
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