Customer Service QA Specialist

1 week ago


Caloocan, Philippines Stellar Blue Full time

Customer Service QA Specialist (Chinese Speaker) We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management. We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency. With a global client network, we strive to be the most trusted partner for our clients. By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing. The Role Key Responsibilities Monitor and evaluate customer service interactions (calls, chats, and emails) to ensure compliance with company standards. Identify trends, gaps, and areas of improvement in customer interactions. Collaborate with team leads and training departments to enhance processes and service delivery. Generate reports on quality performance and recommend action plans. Support the continuous improvement of customer service KPIs (CSAT, FCR, NPS, etc.). Ideal Profile Mandarin and English is a must Proven experience in customer service or quality assurance within a support environment Strong analytical and problem-solving skills. Excellent verbal and written communication skills in English and/or Mandarin. High attention to detail and ability to provide objective, constructive feedback. Open to candidates with no prior experience. What's on Offer? Attractive Salary & Benefits Working From Home Base pay range: $3,600.00/yr - $6,000.00/yr Stellar Blue is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr


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