Customer Service QA Specialist
4 weeks ago
Customer Service QA Specialist (Chinese Speaker) We are a startup company specializing in software development, dedicated to providing clients with comprehensive solutions in system development, marketing services, and operations management. We have established a strong presence across diverse industries, including finance, manufacturing, advertising, retail, gaming, and cryptocurrency. With a global client network, we strive to be the most trusted partner for our clients. By leveraging our all-round capabilities in development, operations, and marketing, along with professional expertise and extensive experience, we help clients achieve efficient systems, stable operations, and precise marketing. The Role Key Responsibilities Monitor and evaluate customer service interactions (calls, chats, and emails) to ensure compliance with company standards. Identify trends, gaps, and areas of improvement in customer interactions. Collaborate with team leads and training departments to enhance processes and service delivery. Generate reports on quality performance and recommend action plans. Support the continuous improvement of customer service KPIs (CSAT, FCR, NPS, etc.). Ideal Profile Mandarin and English is a must Proven experience in customer service or quality assurance within a support environment Strong analytical and problem-solving skills. Excellent verbal and written communication skills in English and/or Mandarin. High attention to detail and ability to provide objective, constructive feedback. Open to candidates with no prior experience. What's on Offer? Attractive Salary & Benefits Working From Home Base pay range: $3,600.00/yr - $6,000.00/yr Stellar Blue is an equal opportunities employer and welcomes applications from diverse candidates. #J-18808-Ljbffr
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Customer Service Training Specialist
3 weeks ago
Caloocan, Philippines TalentPop App Full timeBe among the first 25 applicants Empower Growth as Our Next Customer Service Training Specialist Are you passionate about helping others succeed? At TalentPop , we are looking for a Customer Service Training Specialist who will play a vital role in equipping our agents and candidates with the skills and confidence they need to thrive. If you excel at...
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Quality Assurance Analyst
1 week ago
Caloocan, Philippines SMDigital Full timeThe Quality Assurance Analyst will monitor inbound and outbound calls, and email responses, and evaluate customers’ experience. Assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. Provides feedback to call center team leaders and managers. Responsibilities: QA Specialist Analyst...
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Customer Service Representative
2 weeks ago
Caloocan, Philippines Lamonte Sales and Merchandising Specialist Full timeThe CSR will focus on clerical data related tasks, who would be responsible for maintaining and organizing large amounts of data, as well as performing administrative duties to support the customer marketing and operation department. Job Requirements Bachelor’s Degree in Marketing Management, or any related course Detail-oriented Proactive, Enthusiastic...
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Customer Service Specialist
1 week ago
Caloocan, Philippines Dempsey Resource Management Full timeOverview Provides an excellent online shopping experience to customers across marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. Performs special projects designated by the Team Manager. Responsibilities Provides customer service for Amazon 2P and 3P accounts and monitors their...
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CX Partner Training Specialist
2 weeks ago
Caloocan, Philippines TalentPop App Full timeThe Opportunity: Drive World-Class Service Delivery Are you an expert in virtual training and service operations, ready to own and scale a high-performing global training program? We're seeking a CX Partner Training Specialist to manage the learning strategy for our frontline customer service teams across multiple third-party Service Partners . This is a...
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Senior Customer Service
2 weeks ago
Caloocan, Philippines Pearl West Full timeSenior Customer Service & Support Specialist (eCommerce Brands) Location: Remote (Philippines) | Employment Type: Full-Time | Salary Range: $1000-$1200 per month | Reports To: HR/CS Director About Pearl West Group Pearl West Group is a fast-growing eCommerce investment and operating company that scales digital consumer brands through data-driven performance...
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Customer Experience Specialist
3 weeks ago
Caloocan, Philippines TalentPop App Full timeOverview Customer Experience Specialist (E-commerce & Support Platforms) - Remote About TalentPop At TalentPop, we believe that great customer service isn't just about solving problems—it's about building relationships. We're a remote team dedicated to helping e-commerce brands thrive by providing an exceptional customer experience. We're looking for a...
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QA/QC Manager
6 days ago
Caloocan City, National Capital Region, Philippines China Road & Bridge Corporation Full time ₱500,000 - ₱600,000 per yearManage and oversee project quality to ensure compliance to codes, standards, regulations, equipment specific specifications, and QMS requirements.Advancing quality achievement and performance improvement throughout the organization.-Managing the development and implementation of the QMS for planning, fabrication, inspection, documentation, and operations...
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Freelance Biology QA
3 days ago
Caloocan, Philippines Mindrift Full timeFreelance Biology QA (with Python) – AI Trainer This opportunity is only for candidates currently residing in the specified country. Your location may affect eligibility and rates. Please submit your resume in English and indicate your level of English. At Mindrift, innovation meets opportunity. We believe in using the power of collective intelligence to...
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Invest Servicing Senior Specialist III
7 days ago
Caloocan, Philippines J.P. Morgan Full timeAre you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging environment? As the Invest Servicing Sr. Specialist III within JP Morgan Wealth Management, you will be responsible for receiving and resolving client and advisor inquiries and complaints, operating with limited direct supervision. You will tackle...