Customer Service Specialist

1 day ago

Caloocan, Philippines Dempsey Resource Management Full time

Overview Provides an excellent online shopping experience to customers across marketplaces by resolving issues through timely responses to customer emails, inbound and outbound calls, voicemails, and live chat. Performs special projects designated by the Team Manager. Responsibilities Provides customer service for Amazon 2P and 3P accounts and monitors their performance on Amazon. Represents the brands to which they are assigned and familiarizes themselves with each brand’s online selling policies. Ensures that assigned brands achieve excellent performance ratings on Amazon and other marketplaces. Addresses customer queries related to orders processed through Amazon, the company’s website, and physical stores by coordinating with the Supplier Management group, as well as the Listings, Inventory, Pricing, and Warehouse Teams. Provides customers with shipment status updates. Confirms, cancels, and processes refunds for orders as needed. Sends out notifications for order delays. Coordinates with shipping carriers to investigate lost packages and defective product claims. Builds customer trust and earns positive feedback. Updates internal tools, such as spreadsheets. Helps maintain excellent metrics on Amazon and other marketplaces. Handles special projects assigned by the Manager. Supports the Customer Service Manager and acts as the point of contact in the absence of the Manager or when needed. Essential Requirements Confident in speaking American English and proficient at writing emails. Ability to multitask. Good computer skills and ability to navigate the internet. Good attendance record in previous employment. Strong contributor even on matters outside scope. Detail-oriented and highly organized. Can work the night shift. Willing to work on weekends with a rotational schedule. Seniority level Entry level Employment type Full-time Job function Other Industries Human Resources Services #J-18808-Ljbffr

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