Service Delivery Specialist

21 hours ago

Muntinlupa, Philippines Tap Growth ai Full time

Overview

Tap Growth ai is hiring a Service Delivery Specialist in Muntinlupa City, National Capital Region, Philippines. The ideal candidate will manage service operations, coordinate with cross-functional teams, and drive continuous improvement initiatives to deliver exceptional service quality and client satisfaction.

Location

Muntinlupa, Philippines

Work Mode

Flexible office & remote

Role

Service Delivery Specialist

Key Responsibilities
  • Oversee and manage global 24x7 IT infrastructure & security services across 600+ locations
  • Lead service delivery frameworks including SLA definition, KPI tracking, and service catalog implementation
  • Manage incident, request, and problem management in line with ITIL standards
  • Ensure operational governance, SLA compliance, and stakeholder alignment
  • Drive continuous improvement initiatives, SOP documentation, and daily service reporting
  • Collaborate cross-functionally to build consistency and efficiency in delivery
  • Report directly to the Infrastructure Head with escalation and performance updates
Required Skills & Experience
  • 10+ years in IT Infrastructure or Service Delivery
  • 5+ years in a Service Delivery Manager or Lead role
  • Strong background in datacenter, cloud, network, or security domains
  • Proven experience in service management frameworks and ticketing systems
  • Effective leadership, coordination, and stakeholder management
  • Excellent communication skills and a customer-first mindset
  • Willingness to travel and work across different time zones
Preferred Certifications
  • ITIL Certified (Minimum Requirement)
  • Additional certifications in project management or process improvement are a plus
Technical Environment
  • Cloud: Azure, AWS, GCP, Private & Hybrid
  • Systems: OS & platform monitoring, maintenance, and capacity
  • Network: Switches, Firewalls, VoIP
  • Storage/Backup: Veeam, Commvault, DR monitoring
  • Tools: Service Desk platforms, critical incident management systems
Soft Skills & Attributes
  • Strong leadership and team coordination abilities
  • Experience in multi-region collaboration and enterprise environments
  • Familiarity with Agile, DevOps, or CMMI models
  • Mentorship and skill development focus for team growth
  • Entrepreneurial, organized, solution-oriented mindset

Ready to make an impact? Apply now and let's grow together

#J-18808-Ljbffr

  • Service Delivery Specialist

    1 day ago

    Muntinlupa, Philippines Gear Inc. Full time

    Overview Gear Inc. is looking for a Service Delivery Specialist for our AU Telco team. You'll help manage project coordination and contribute to the success of critical initiatives. Responsibilities Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines,...

  • Finance Service Delivery Leader

    1 day ago

    Muntinlupa, Philippines EPTA GROUP Full time

    Overview EPTA GROUP Muntinlupa City, National Capital Region, Philippines Finance Service Delivery Leader Lead and manage the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...

  • Learning Delivery Specialist

    23 hours ago

    Muntinlupa, Philippines PSG Global Solutions Full time

    Get AI-powered advice on this job and more exclusive features. Do you have a passion for training and helping people grow? Join our team as a Learning Delivery Specialist and play a key role in empowering employees through impactful learning programs. Responsibilities Facilitate engaging instructor-led training sessions (virtual & in-person) on onboarding,...

  • Finance Service Delivery Team Lead

    1 day ago

    Muntinlupa, Philippines EPTA GROUP Full time

    Overview Finance Service Delivery Team Lead at EPTA GROUP, Muntinlupa City, National Capital Region, Philippines. Lead the Finance Service Delivery team supporting APAC and EMEA markets. Drive operational governance, process management, and monitor key performance measures. Provide support for global and regional transformation projects, digital...

  • Finance Service Delivery Leader

    1 day ago

    Muntinlupa, Philippines EPTA GROUP Full time

    Finance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines Join or sign in to find your next job Join to apply for the Finance Service Delivery Leader (Team Manager) role at EPTA GROUP Finance Service Delivery Leader (Team Manager) EPTA GROUP Muntinlupa City, National Capital Region, Philippines 2 days...

  • Delivery Driver

    3 days ago

    Muntinlupa, Philippines Infinity Outsourcing Services Full time

    Key Responsibilities Safe Transportation: Driving the delivery vehicle safely, adhering to traffic laws, and securing cargo to prevent damage during transit. Loading & Unloading: Safely loading items from a warehouse or origin point into the vehicle and unloading them at the customer's location. Route Planning: Navigating assigned routes efficiently, using...

  • Assistant Vice President, Service Delivery Lead

    3 days ago

    Muntinlupa, Philippines Genpact Full time

    Ready to shape the future of work?At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster,...

  • Agile Delivery Lead

    1 day ago

    Muntinlupa, Philippines First Focus Full time

    First Focus Muntinlupa City, National Capital Region, Philippines Agile Delivery Lead First Focus Muntinlupa City, National Capital Region, Philippines Get AI-powered advice on this job and more exclusive features. First Focus is Australia's best Managed Service Provider (MSP), with a team of over 280 technical professionals across offices in Australia, New...

  • Agile Delivery Manager

    1 day ago

    Muntinlupa, Philippines First Focus Full time

    First Focus Muntinlupa City, National Capital Region, Philippines Agile Delivery Manager Location: First Focus Muntinlupa City, National Capital Region, Philippines Posted: 1 day ago | Be among the first 25 applicants Responsibilities Scrum Leadership: Facilitate sprint planning, daily stand-ups, reviews, and retrospectives. Remove impediments and coach...

  • Italian Bilingual Service Desk

    21 hours ago

    Muntinlupa, Philippines Stark Asia Solutions Inc. Full time

    Overview The Italian Bilingual Service Desk Specialist is responsible for delivering high-quality technical support to both Italian and English-speaking end-users, ensuring prompt resolution of IT incidents and service requests. This role involves diagnosing and troubleshooting hardware, software, and network issues, managing tickets through established IT...