NAS Workforce Mgt TSG Tech Application Analyst I

ADP Manila, National Capital Region, Philippines

Join or sign in to find your next job

Join to apply for the NAS Workforce Mgt TSG Tech Application Analyst I role at ADP

ADP Manila, National Capital Region, Philippines

2 weeks ago Be among the first 25 applicants

Join to apply for the NAS Workforce Mgt TSG Tech Application Analyst I role at ADP

The NAS Workforce Management Technical Application Analyst works closely with various groups such as Implementation, Client Services, Project Services, the client and management groups to troubleshoot and resolve escalated issues related to different Time product offerings (either Enterprise eTIME, Vantage Time, WFN Enhanced Time, WFN Essential Time, Workforce Manager, Lyric HCM). As a member of the Swarm Team, you will receive new cases per day while actively working on existing cases. You will use prescribed tools and CRM to accept work and document progress and next steps. You will utilize your application knowledge to actively engage one on one with Associates in need of assistance with client reported issues or problems with functionality. You will typically be the first escalation point for any application issue. While working directly with others to help resolve their issues, you are also providing them a way to expand their knowledge. You will work closely with various internal and external partners, including direct communication with clients, towards a supportable solution for an escalated issue that requires engagement from multiple resources. You will display accountability and issue ownership by providing resolution based on established timeframes. You will also be assigned various projects as required by the business to provide optimal service solutions to our clients. You will also act as mentor to peers and are expected to share your knowledge in various forms such as responding to forum posts, documenting job aids and facilitating booster sessions.
PRODUCT / TECHNICAL SKILLS 3+ years of Directly Related Experience such as Database admin. or engineering; system administration; network administration; software application support / helpdesk experience Relative work experience or certifications in web application, report development or support, business analysis, database administration, network operation, or SQL query writing Above average verbal and written communications skills, analytical and problem-solving skills Advanced knowledge and experience in using MS Office applications Basic knowledge of math, ability to work with numbers Able to communicate technical concepts and issues to a non-technical audience Able to effectively multi-task and work under pressure of time constraints Flexibility in shifting schedules based on business requirements PREFFERED QUALIFICATIONS 3+ years experience supporting/implementing ADP Time and Attendance (Enterprise eTIME/Vantage Time/Enhanced Time/WFN Essential Time/Workforce Manager) or other Time and Attendance products Degree or Equivalent in Education - Experience, Major area of concentration in Computer Sciences, HRIS, Business Administration Interface and Integration Tools such as Connect or EIM, BOOMI, API or Postman Excellent SQL querying skills in Oracle and SQL Server environments
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

Seniority level

• Seniority level Not Applicable

Employment type

• Employment type Full-time

Job function

• Job function Other
• Industries Human Resources Services

Referrals increase your chances of interviewing at ADP by 2x

Get notified about new Workforce Specialist jobs in Manila, National Capital Region, Philippines .

National Capital Region, Philippines 3 weeks ago

Pasay, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 1 week ago

Quezon City, National Capital Region, Philippines 1 day ago

Manila, National Capital Region, Philippines 3 weeks ago

General Virtual Assistant - PH (Entry Level - Remote)

Marikina, National Capital Region, Philippines 3 months ago

Taguig, National Capital Region, Philippines 2 weeks ago

Manila, National Capital Region, Philippines 3 days ago

Manila, National Capital Region, Philippines 22 hours ago

Onboarding & Offboarding Specialist (6 months contract) - People

Manila, National Capital Region, Philippines 3 days ago

Makati, National Capital Region, Philippines 1 week ago

Makati, National Capital Region, Philippines 3 weeks ago

General Virtual Assistant (For Pooling) - Permanent Work From Home

Makati, National Capital Region, Philippines 3 weeks ago

Taguig, National Capital Region, Philippines 2 days ago

Makati, National Capital Region, Philippines 1 month ago

National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 3 weeks ago

Makati, National Capital Region, Philippines 2 weeks ago

National Capital Region, Philippines 6 days ago

Full Time Executive Assistant - Remote (PH)

Mandaluyong, National Capital Region, Philippines 1 week ago

Manila, National Capital Region, Philippines 2 weeks ago

Mandaluyong, National Capital Region, Philippines 1 week ago

No Experience Required - Non Voice - Permanent Work From Home

Caloocan, National Capital Region, Philippines 1 month ago

Manila, National Capital Region, Philippines 1 week ago

Permanent Work From Home - Fresh Graduates are Welcome

Taguig, National Capital Region, Philippines 1 month ago

Pasig, National Capital Region, Philippines 22 hours ago

Taguig, National Capital Region, Philippines 3 days ago

Associate/Specialist, APAC People Services

Taguig, National Capital Region, Philippines 2 weeks ago

Virtual Assistant (No Experience Required) - Work from home

Manila, National Capital Region, Philippines 6 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

---